Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 641 reviews left anonymously by employees. This rating has increased by 7% over the last 12 months. 72% of employees would recommend working at 1-800 Contacts to a friend and 74% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

72% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Great people to work with and amazing benefits" ((in 69 reviews)); "Benefits are great and overall the company is solid." ((in 69 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 45 reviews)); "I work from home and what could be better than that?" ((in 36 reviews)); "Work life balance is great" ((in 20 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 19 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 18 reviews)); "Its almost impossible to bonus." ((in 10 reviews)); "They wait until the end weeks of training to let you know that they have a bonus structure for only top performers and you can earn up to $3 extra an hour if you hit these metrics." ((in 7 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 6 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What 1-800 Contacts locations have received the highest employee ratings?

Sandy , Draper , Charlotte , Salt Lake City

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1-800 Contacts

Part of SeekWell

1-800 Contacts reviews

3.9

72% would recommend to a friend

(631 total reviews)

John Graham

87% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

3.7

Career opportunities

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 631 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

631 reviews

1.0

Jun 5, 2026

Low pay and poor benefits overshadow remote work option

Customer success advocate

Recommend

CEO approval

Business Outlook

Pros

It's a paycheck and remote work is optional

Cons

Everything about this company is a con. They are not together, definitely not big hearted, have no idea what unconventional actually means, and only show tenacity to force everyone to do what they want. Low salary, terrible benefits, and the "bonus" every 5 yrs from employee stock is actually lower than the cost of living increase good employers give every year.

2.0

May 20, 2026

Shareholder payouts can't outweigh poor training and low pay

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Shareholder Payout, managers, time off

Cons

The pay isn’t worth the amount of abuse we take from customers (you wouldn’t think people were actually rude about contact lenses but they are), training wasn’t great as they pushed heavily on what to know about the company and basic knowledge of how vision works but, for a sales job you’d think they train you on how to actually sale and what they expect from you in that aspect along with quotas but instead you are thrown in the wolves and are completely at a loss when you get a write up after your first month because you aren’t selling enough but again in training your tough basic stuff and nothing about the selling part or expectations. Also, there is no room to grow or to get raises which managers have stated that there isn’t a way to really move up in the company but during hiring they say you can? Really sucks to be deceived. Not worth it in this economy to live off of $15 hourly and the stress that comes behind quotas and lack of training.

5.0

May 13, 2026

Flexible work with strong growth resources, but isolating at home

Manager

Recommend

CEO approval

Business Outlook

Pros

Love the flexibility! My family always comes first. If you want to develop/grow - there is unlimited resources available to help in all areas of life

Cons

Working from home can sometimes be isolating

1-800 Contacts Response

Thank you for the many years of hard work you have put in with us! We are happy to hear you have a healthy work-life balance, which is one of our biggest goals as an organization. We understand working from home can sometimes feel isolating, and we hope to continue finding ways to create community amongst our associates, even remotely. Again, thank you for your review! We are very happy to have you with us.

Viewing 1 - 3 of 631 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Customer Success Advocate

Distribution Center Associate (Shipping)

Digital Sales and Service Representative

Distribution Center Associate (Shipping)