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American Cancer Society

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American Cancer Society reviews

3.5

55% would recommend to a friend

(1,928 total reviews)
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Karen E. Knudsen

66% approve of CEO

39% positive business outlook

American Cancer Society has an employee rating of 3.5 out of 5 stars, based on 1,928 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Cancer Society employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Apr 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Work/life balance may appear to be a positive with this company. However I'm starting to suspect that what they are passing off as "work/life balance" is really apathy by the staff.

Cons

Very hierarchical. There is an invisible line between VPs and higher and everyone else. CONTRARY to what they say in public though... they pour it on thick that we are one big happy family and there is an open door policy. Please don't fall for this. There is a lot of talk, but no execution... on anything. The leadership in place simply don't have the skills to make anything happen or to inspire staff. The waste of donor money is heartbreaking. Please review Charity Navigator before deciding to donate to this organization, or any organization really.

2.0
May 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Can't argue with the mission. Everyone has been or knows someone who has been touched by cancer. Good benefits. Nice co-workers.. For these things, I'd give it 4 to 5 stars. Also, other worthy non-profits have greatly benefited from the influx of talented staff leaving the ACS. I suppose that's a "pro".

Cons

Here's where the 1-3 star ratings come in. The ACS has been going through a protracted period of reorganization. Consultants were hired to provide guidance in helping the organization to "raise" more money by cutting expense. That way, more of the money goes to the mission and not staff salaries or redundant strategies and functions, right? Wrong! Instead, the ACS allowed hundreds of talented, experienced, knowledgeable, successful staff leave in droves while hiring those from the outside to come in and run the ACS like a Fortune 500 corporation. The problem is, that didn't resonate with who have provided monetary support or who depend on programs and services to assist in their cancer journey. The ACS seems to have lost touch with its constituency base and now can't figure out why support is declining. Instead of allowing successful programs and dvisions to continue to thrive and then focus to assisting divisions and programs that were struggling, the organizagtion rushed to merge into one legal entity and then regressed to the point of mediocrity nationwide. Although the ACS can't undo the damage that they've done, it must be becoming clearer and clearer to them that "transformation" was NOT a success. The brain trust that dreamed it up are all gone now (with their golden parachutes) leaving the rest to try to figure out what to do to pick up the pieces.

3.0
Sep 22, 2016
Recommend
CEO approval
Business Outlook

Pros

VERY generous PTO policy (and I'll explain why in the cons). As a first year employee, you can expect to receive around 23 days of PTO, most of the national holidays, two floating company holidays, AND two personal holidays (one of which is for your birthday since ACS is the national sponsor of birthdays). By year three, you get two additional days, and then additional days at year five or seven. And you can take your vacation days whenever you want; you don't have to accrue them and you don't have to come up with lame excuses to use them. In the two years that I worked there, I was never denied PTO or made to feel guilty about using it. Great work-to-life ratio. Once you leave for the day, you're done unless you're a higher-up. Excellent health benefits (with one exception). A very noble cause with very nice and dedicated coworkers passionate about said cause. Excellent work location in the middle of downtown Atlanta. There's no shortage of restaurants or sites to see. Quarterly monetary perks for completing health and wellness goals. Frequent employee appreciation events meant to boost morale, plus tenant appreciation events put together by the owners of the building.

Cons

Those great benefits come at the cost of a great salary until you break into the manager class, if you ever do. They're very stingy with merit increases and one year we didn't receive them at all (they gave us two extra company holidays as compensation). Despite having generally great health benefits, the sick leave policy is very restrictive. In order to utilize it as it's designed, you have to request it in 5-day increments and those days have to be consecutive workdays with no weekends or holidays in between. So basically, you have to get sick only on the weekends, make it to your doctor before the work week starts or early Monday morning, and then convince him or her to recommend at least five days of bed rest even if you really only need a day or two (good luck with that). The majority of cases in which people need sick leave don't require five consecutive days, so you're all but forced to use your PTO unless you're two, wobbly, precarious steps away from Death's door. A seemingly shatterproof glass ceiling, especially if you're on the darker end of the racial spectrum. They have no problem hiring minorities, but promoting them to high-ranking positions is another story entirely. Regardless of race, I've seen people who worked there for a decade or more be passed over for promotions and positions for barely legal Kens & Barbies fresh from some no-name college. The internal applicant process is a complete farce. I applied for numerous internal positions for which I was highly qualified and never even received an offer for an interview with the exception of one I received a full three months after I'd already left the company (and roughly eight months after I originally applied for the position). The HR office responsible for hiring in Atlanta, GA is located in Hershey, PA and they are more unresponsive than decayed roadkill. The company has been going through "transformation" for over 5 years now. What this means is random mass layoffs in an effort to stop the organization from "hemorrhaging millions of dollars of donor money," yet they hire VPs and department heads with $400k+ salaries like it's going out of style (oh, and a million+ dollar CEO...with no medical degree...). Entire sections of cubicles are basically ghost towns. It wasn't uncommon to come back from lunch or a mandatory company event and find your friends and coworkers missing, their desks cleared out. This caused a very pervasive sense of unease because you were never sure who was next or if you/your team were going to be the next victims of "transformation."

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