Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 731 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 125 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 58 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 32 reviews)); "Great atmosphere and culture." ((in 29 reviews)); "Free food at least twice a week" ((in 23 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 53 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 45 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 12 reviews)); "Favoritism is a biggy, young management, and lack of career growth opportunities." ((in 10 reviews)); "Low compensation (could be average for call center) isn't really enough to support yourself" ((in 10 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What Custom Ink locations have received the highest employee ratings?

McLean , Dallas , Washington , Irving , Flower Mound

Custom Ink reviews

Compare reviews

2.9

30% would recommend to a friend

(55 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

55 reviews

Reviews about "Diversity & Inclusion"

Return to all reviews

1.0

May 26, 2026

Misleading job description and poor management culture

Store representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

Custom Ink Response

5d

Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.

2.0

Apr 18, 2025

Bad then, got worse.

Store representative

Recommend

CEO approval

Business Outlook

Pros

Good people, not including management. A lot of training.

Cons

Bad management, childish favoritism, inability to pick a direction and stick with it, the list goes on. The biggest con was the absolute hypocrisy when it came to company ethics. I've never seen a company blow so much smoke about how to treat people and then do the exact opposite. There was also no clear path up in this role without relocating. Which I'm glad I didn't do, as custom ink relocated a bunch of production employees and then fired them too. Right before outsourcing art overseas, despite having an excellent art team.

Custom Ink Response

1y

Thank you for sharing your experience. We’re sorry to hear that your time at Custom Ink didn’t reflect the values we aim to uphold, especially around fairness, leadership, and how we treat one another. That’s difficult to read, and we take feedback like this seriously. It’s encouraging to know you had positive interactions with teammates and found value in our training programs—we believe strongly in the importance of learning and connection, and we’re grateful you experienced that during your time with us. We appreciate the honesty in your review and are always working to learn from experiences like yours. If you’re open to continuing the conversation privately, we’d welcome the chance to hear more. You can reach us at inkerfeedback@customink.com.

5.0

Nov 13, 2024

Lucky to be Here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working at Custom Ink is a rewarding experience as the company is invested in both personal and professional development. Diversity & Belonging initiatives are ever-evolving and fostering an environment where all feel warm and welcome in the inker community. There are also opportunities to lead or engage in IDC's (Inker Diversity Councils), Inkternships, LINKers, and other great programs designed to help inkers cater to interests outside of their specific role. Team members (inkers) enjoy a variety of perks, including working remotely, excellent benefits, and flexible schedules. Custom Ink values work-life balance, offering 25 days of paid time off per year in addition to annual holidays, ensuring that inkers have ample opportunity to recharge and pursue their passions outside of work.

Cons

One of the notable challenges at Custom Ink has been the aftermath of massive layoffs, which have resulted in an increased workload for remaining inkers. This situation has also made it challenging to explore interdepartmental opportunities, as such positions don't open up frequently. Leaders are committed, however, to professional development and helping their team members develop skills and knowledge applicable to interests.

Viewing 1 - 3 of 55 Reviews

Jobs at Custom Ink

Operations Specialist

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

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Reviews by job title

Reviews about "Diversity & Inclusion"

Misleading job description and poor management culture

Bad then, got worse.

Lucky to be Here

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