Custom Ink reviews

Leadership executed a deeply misleading and poorly managed “restructure.” A new 6–9 step sales methodology was rolled out in phases, yet reps were graded on all steps in live calls before being trained on them. Managers were still learning how to score the rubric, resulting in failing evaluations for criteria employees had not been taught. After rolling out raises, increased incentives, expanded benefits, and a highly publicized sales contest, the company abruptly issued a layoff warning and canceled the required training and role-play session the same day. Severance had already been significantly reduced beforehand. The company is backed by large institutional/private equity ownership, and decisions appeared driven by cost-cutting and optics rather than employee development or ethical change management. The process lacked transparency, fairness, and basic operational integrity. Employees were asked to commit to new standards without being given the tools to meet them, then were treated as disposable. Proceed with extreme caution.

Pay- never made enough to support a family. Never got a raise even though I was an over performer for the majority of the decade I was there. Instead, I was threatened with PIPs when I stopped over performing and just did the job I was getting paid to do. Career advancement- does not exist Live in a constant state of fear- your job is never safe unless you are a handful of people. “Leadership”- money hungry idiots who want all the money and couldn’t care less for the people who actually make it for them. Forcing of positive ratings in quarterly company ratings- it’s supposed to be an anonymous survey. But they always know who didn’t give them perfect scores. And it always affected you negatively in your annual review. So if you stood any chance in getting a decent annual review, you give them perfect marks in every review you submit about the company. But don’t worry too much if you don’t get a good review, it’s not like you were getting a raise if you got a good review. To put it in perspective… I got the highest review possible in an annual review (which is extremely hard to do) and received a pay increase that resulted in an extra $1,300 a YEAR.