They suck the life out of you - Loan Processor DHI Mortgage Employee Review

1.0
Sep 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Free lunch. One thing I was glad I enjoyed is the furniture sales. They will sell home furniture for almost nothing. Take full advantage of this company perk.

Cons

Where do I start. The laziest managers they do not take time to understand how the loans are processed, they cannot answer questions without referring you to training. They micro manage send you 1000 emails on issues that can be resolved with one email. Very petty when it comes to resolutions. HR will side with management do not bother sending your complaints to HR you will get fired soon after that. Loan Processors are overworked and underpaid. Management has unrealistic expectations from the LP. As an LP the greatest challenge is having a pipeline of say 13 loans, you need to complete Asset checklist, LP checklist , closer checklist PTC report sub FA and Sub CA report and respond to emails over 100 emails on a daily basis as well as keep up with Buddy checklist. The result you get burnt out sick. Do not expect to get any support from manager everything is about the numbers. All the systems management has put in place for their employees are a big flop. This is why no one has worked for this company as an LP for more than 2 years. You cannot last in that LP position. Piece of advise if start working for DHI have a 2 year plan to exit depending on how good you can put up with their ridiculous work conditions. Good luck

avatar
DHI Mortgage Response
8y
Thank you for providing feedback regarding your experience as a DHI Mortgage teammate. At DHIM we place great focus on effective leadership, efficient processes and employee satisfaction. We will review your feedback and continue our efforts towards the most effective and enjoyable workplace possible.

Explore other reviews about DHI Mortgage

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

work from home and low stress

Cons

slow build up in experience

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DHI Mortgage Response
3mo
Thank you for taking time to share your feedback. We are happy to hear that your experience aligns with many of our company goals and priorities. At DHIM, our team members are highly valued, and our company culture is very important to us, and we strive daily to create a positive, supportive and rewarding workplace for everyone. Thank you again for your feedback as well as your contribution!
3.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Good opportunities to learn new skills and become proficient in the mortgage business. Because of the incentives DR Horton offers on their new homes, business stays more steady than at other competitors. I appreciate knowing I have more job security because of that.

Cons

The company has become stingier over the years. Various job roles and departments used to receive certain bonuses or commissions based on their production targets, and now some of those bonuses have been taken away. Remaining bonuses have become harder to obtain because management has raised the target that needs to be hit in order to earn it. When you take away incentives for people to perform well (or make it more difficult to obtain), then people will lose desire to perform well. Quality will go down, and both employee and customer satisfaction will be hurt. It changes the environment from one in which production employees are motivated to do their best and excel, to one where a large amount of people have mentally given up and just do enough to keep their job.

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DHI Mortgage Response
5mo
Thank you for your feedback, as well as your contributions as a DHI Mortgage teammate. The DHIM leadership team has reviewed your comments and regret that you feel your experience is inconsistent with the values we strive for, including a positive and respectful environment and competitive employee compensation and benefits. We will continue to review your comments in order to provide the highest level of workplace satisfaction possible.
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