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      Five9

      Engaged Employer

      Five9 reviews

      Family-business - just know that you will have nowhere to turn if you get mistreated - Anonymous employee Five9 Employee Review

      1.0
      Aug 24, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I liked the building we were in, it has a beautiful courtyard. Office was fairly large, too, and there used to be a few events that happened throughout the holidays. The pay was...Ok... and the health initiatives used to be encouraging.

      Cons

      This is, first and foremost, a family-owned business, with several of the family in high positions of leadership, friends of the family making up the EA team, and throughout the positions of any influence. Brothers, sisters, spouses, children. There will be no "fair" treatment here, and don't expect those that do you wrong to be held accountable by those higher up that are ALSO part of the clique. It will be difficult to find peace and receive support if you are mistreated by that group because even your last line of defense, HR, is a personal friend hand-picked by the CEO. There are even family members who make business decisions that don't work here, and you'll have to abide by those, too. I had seen some very cruel things take place for favoritism to the family and its friends. You may drive yourself mad dealing with the immense amount of hypocritical corporate politics around the family and the way rules bend around them and those that are close.

      avatar
      Five9 Response
      2y
      Thank you for sharing your feedback on working at Five9. We pride ourselves on living our values and holding each other accountable every day and we do not tolerate behaviors or actions that don’t align with our values. We are a publicly traded company and accountable at the highest level to our shareholders. True to our open-door culture, if you’re open to discussion, we encourage you to reach out to our CPO Tricia Yankovich or Isabel Chen, Head of our People Partner team.

      Explore other reviews about Five9

      5.0
      Mar 27, 2026
      Technical account manager (tam)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Treats you great. Control of your own schedule

      Cons

      Challenging clients, a lot of adversity based on escalation.

      1.0
      May 20, 2026
      Account director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not a single pro, this company is awful

      Cons

      - Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

      1
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