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      Five9

      Engaged Employer

      Five9 reviews

      3.6

      60% would recommend to a friend

      (754 total reviews)
      avatar

      Amit Mathradas

      41% approve of CEO

      50% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.4

      Career opportunities

      3.2

      Senior management

      Five9 has an employee rating of 3.6 out of 5 stars, based on 754 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five9 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      754 reviews
      1.0
      Aug 24, 2023

      Family-business - just know that you will have nowhere to turn if you get mistreated

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I liked the building we were in, it has a beautiful courtyard. Office was fairly large, too, and there used to be a few events that happened throughout the holidays. The pay was...Ok... and the health initiatives used to be encouraging.

      Cons

      This is, first and foremost, a family-owned business, with several of the family in high positions of leadership, friends of the family making up the EA team, and throughout the positions of any influence. Brothers, sisters, spouses, children. There will be no "fair" treatment here, and don't expect those that do you wrong to be held accountable by those higher up that are ALSO part of the clique. It will be difficult to find peace and receive support if you are mistreated by that group because even your last line of defense, HR, is a personal friend hand-picked by the CEO. There are even family members who make business decisions that don't work here, and you'll have to abide by those, too. I had seen some very cruel things take place for favoritism to the family and its friends. You may drive yourself mad dealing with the immense amount of hypocritical corporate politics around the family and the way rules bend around them and those that are close.

      avatar
      Five9 Response
      2y
      Thank you for sharing your feedback on working at Five9. We pride ourselves on living our values and holding each other accountable every day and we do not tolerate behaviors or actions that don’t align with our values. We are a publicly traded company and accountable at the highest level to our shareholders. True to our open-door culture, if you’re open to discussion, we encourage you to reach out to our CPO Tricia Yankovich or Isabel Chen, Head of our People Partner team.
      1.0
      Sep 20, 2023

      Such a disappointment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have ESPP, RSUs, and free benefits (mediocre ones). My manager is fantastic as is the rest of our team. We generally have to keep our heads down to avoid the politics and hyper-emotional men who work here.

      Cons

      Where to begin... - PTO is minimal compared to other tech companies (3 weeks per year which includes sick time and a force company "shutdown" where you have to use your own PTO) - Leadership clearly doesn't communicate. Initiatives roll forward with a lot of disagreement. - Return to office took effect this month and they're using badge reporting to spy on employees, so no trust there. - Executives flake on meetings they request. - Executives are very defensive when change is proposed - Things here move very slowly, yet leadership speaks about urgency at the same time. - The CEO talks about culture, but doesn't actually care about employee well-being. - Being a younger employee here is the worst. The old white boys club is all there is. If you're younger than 40, run for the hills.

      avatar
      Five9 Response
      2y
      Thank you for providing your insights. We are sorry to learn that your experience has been disappointing. Our leadership team is committed to ensuring Five9 has an environment which allows all of our Five9 team members to feel comfortable bringing their knowledge, experience, and creativity in providing solutions for our customers. We work to achieve this through transparency, support and active listening and encourage you to reach out to your People Partner to help us better understand your perspective and address your concerns.
      1.0
      Jul 22, 2024

      DO NOT WORK HERE

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      In 20+ years of work, this is the first job I've had where I can say there is no positive. Anyone being hired into the new AD/CSM role will receive less pay than those currently in the role. I can say for us in the current role, the pay is competitive.

      Cons

      hands down worst job I've held in 20+ years of working. I don't write many reviews on anything, but felt obligated to warn people about this company. At least 80% of the staff agrees with me and is looking to leave. Many have left this year already. See below: - no work-life balance - no ability to provide meaningful value - HIGHLY micromanaged - no empowerment to do the job - constantly changing initiatives that effect pay (weekly changes) - nepotism. The new head of sales is the 32 year old godson to the CRO who has no experience managing a sales department - expected to work on PTO - 300+ emails a day - 85-95% of clients are angry and yell at you on a daily basis - understaffed and over worked and more and more work is piled on constantly - former head of department was fired and so was the VP under her for speaking up and saying that we are not treated properly - no room for growth - no culture. only meet up is 1 time per year at SKO which is a 14 hour work schedule each day - terrible benefits and close to no matching 401k - extremely little diversity - watch the CEO on earnings calls and decide for yourself if you believe in leadership here or ability to talk to the street! Highly advise you to check these out - stock has plummeted and Microsoft has entered as competitor - extremely antiquated technology - terrible work-flow processes - work HARDER not SMARTER mentality with no change

      avatar
      Five9 Response
      1y
      Thank you for sharing your perspectives. We are very proud of our employees and the incredible work they do, as well as the high engagement levels shown in our recent survey. We acknowledge that we don’t always get everything right, and we actively seek feedback, listen, and take action to improve in areas that will benefit both our employees and customers. To enhance our future and better serve our customers, we are undergoing significant changes. We understand that change can be difficult for many. I encourage you to reach out to our Chief People Officer to discuss your concerns and explore how we can positively impact our culture together.
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      Glassdoor has 792 Five9 reviews submitted anonymously by Five9 employees. Read employee reviews and ratings on Glassdoor to decide if Five9 is right for you.