Only if you’re desperate - Provider Liaison Loyal Source Employee Review

1.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

This place is desperate to hire so if you need health insurance or have no other options it’s a corporate job that is a good place to start so you know what you don’t want in a future employer. It’s really good at helping you find out what kind of behavior and operational failures you’ll be willing to tolerate. They do a lot of community activism which is great but it doesn’t mean the job is any more tolerable. They’ll spend thousands on a “wellness day” for gift cards raffles and b12 shots, but you’re lucky to get a desk or chair that isn’t falling apart, and they don’t provide keyboards so have fun typing on your itty bitty laptop.

Cons

Everything. Seriously. As much as they like to pretend like it’s a big family their turnover is insane. At the beginning of the company they grew really fast meaning everyone was promoted to areas they know nothing about with zero management or leadership skills. Since all of them have this big ego no one holds each other accountable so failures get swept under the rug at best or most commonly blamed on the team that supports them. Every manager complains about other teams so there’s an undercurrent of animosity towards each other that they leverage for their competitive team bonding stuff which is mostly athletic based. All of the leaders are complacent with the problems and most of them have no idea what the actual experience for a provider or veteran is like with their services. They are not working managers. Gossip and politics are hugely influential here, and management will be stricter with rules etc if they decide they don’t like you. You can find some truly wonderful kind-hearted people but the environment will find a way to make you choose between your friendships, your morals, and your paycheck.

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Loyal Source Response
1mo
We’re sorry to hear about your experience and the frustrations you’ve described. We take concerns around leadership, workplace environment, and employee experience very seriously. While we recognize that individual experiences can vary across teams, the themes you’ve raised, particularly around communication, accountability, and resources, are important and have been escalated to leadership for review. We remain committed to fostering a professional, respectful workplace and ensuring our teams have the support, tools, and leadership needed to succeed. We regret to hear that your concerns did not reach resolution during your time with us. We maintain an open-door policy and encourage team members to connect with HR, as these channels are in place to help address and resolve concerns. We appreciate you sharing your experience, as it helps inform our continued efforts to improve.

Explore other reviews about Loyal Source

5.0
Apr 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good opportunity for growth and gaining experience in a professional environment. Team members are generally supportive and willing to help when needed. There are opportunities to learn new skills and take on more responsibility over time. Work environment is fairly stable and expectations are reasonable.

Cons

Some processes can be unclear or inconsistent depending on the team. Communication can vary, which sometimes leads to confusion or delays. Certain workflows could benefit from better organization and structure.

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Loyal Source Response
1mo
Thank you for taking the time to share your experience and the 5-star review! We’re delighted to hear that you found the environment supportive and the opportunities for growth and skill development valuable. We also appreciate your honest insights regarding communication and process consistency. This feedback is important to us, and we’re actively working to improve cross-team communication and further standardize workflows to create a more efficient and clear day‑to‑day experience for everyone. Thank you again for your contributions and for helping us continue to grow as an organization.
1.0
Mar 21, 2026
Recommend
CEO approval
Business Outlook

Pros

They have remote and hybrid jobs. Most of the employees are very competent and supportive of each other.

Cons

This is a terrible company. They treat psychologists like children and consider us a disposable commodity.. the turnover in psychologists is about 40% over a 6 month period. The "incentive system" is a joke. The initial training is terrible. Mgt. changes rules and procedures almost weekly. They refuse to provide a phone number for HR. Management style is authoritarian "Mt way or the highway". They discourage any complaints. They discourage us from talking to each other outside of the company channels where they can monitor what is said. Many of us do not trust what mgt says because their actions don't match their words and they are punitive toward any criticism. They hand down edicts without any awareness of the effects on those that actually do the work. PTO and leave policies are very restrictive. Many of us have to work way more than 40 hours/ week just to keep up. The base pay is terrible and there is pressure to do more without more money. The ads and recruiters lie about the pay and benefits and I dont know if that is intentional or not. You can only contact HR by email and it takes days to get a response. Managers term is "I'll look into that and get back to you" but they never do so. Get the picture? Don't belie fee what they tell you and don't work here. Oh and BTW, the positive reviews here are most likely written by corporate staff to counteract honest reviews like this.

3
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Loyal Source Response
2mo
Thank you for sharing your honest feedback. We recognize that workplace experiences may vary and appreciate the opportunity to understand different perspectives. As a regulated organization, certain operational expectations, clinical programs, and internal processes evolve over time to remain compliant and effective. These changes reflect our commitment to refining policies and procedures, and we strive to communicate updates as clearly and proactively as possible. We value authentic feedback and do not condone unauthentic reviews, nor do we discourage employees from raising concerns or impose consequences for doing so. Feedback such as this is shared with leadership and reviewed to support continuous improvement. We thank you again your review.
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