A Few Bad Apples Spoil the Whole Bunch (but unfortunately, they really *like* the bad apples a lot!) - Travel Counselor Reed & Mackay Employee Review

Amazing benefits Great family Life balance Pay is average CEO John is amazing

Having experienced any yet but it appears there may be some coming down the line

Until late 2023 2024 great. Now? Moral has never been worse

The US CEO was honestly the strongest leadership we’ve had, and the company still managed to push him out. That should tell you everything. If there’s a bad call to be made, they’re the first ones to jump on it. They’ve basically decided the US market isn’t worth investing in anymore, and they’re just letting us drift straight into another Ovation situation. Most of us are just waiting to be sold off or shut down at this point. Day to day, it’s pretty clear, unless you make a mistake, you don’t exist. Do something impressive and upper management will immediately slap their name on it because they are never around. Since going public, it’s been profit first, people last, public but sinking. Payroll even missed paying us a couple months back, and some of us still haven’t been reimbursed for the overdrafts and late fees after all the “your pay is coming today” messages. Tech is either nonexistent and so duct-taped together it might as well have been built by an eighth-grader messing around with AI. Everything is a temporary patch on top of another patch, and anyone who speaks up gets shut down. Consultants are breaking down because the systems crash nonstop and they can’t do their jobs. And the sad part is, the people actually dealing with clients and putting in real work are good folks but they’re just being hung out to dry. US upper management has completely lost touch. The UK side isn’t great either, but at least they clock out before our nightmare shift starts.