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Security Service Federal Credit Union

Engaged Employer

Wants to be like Bank of America (all my coworkers said this) - Member Services Security Service Federal Credit Union Employee Review

1.0
Aug 4, 2018
Recommend
CEO approval
Business Outlook

Pros

5 years ago, and prior: Pretty good company. Now: Who let in Bank of America?!

Cons

5 years ago: Pay could be better, benefits could be better, but not a bad place to work. Now: What happened?! SSFCU is supposed to be NON PROFIT, but you sure could have fooled me. Go into any branch and pay attention to the rep trying to squeeze every once of sales opportunities from each and every single member. The member was so valued at one point. But despite the hoopla people are making about members are a priority, members needs are no longer first. Sales are first. They are disguising sales as service. But every can see through it, and more importantly, they can feel it! Ladies and gentlemen: I present to you Bank of America Jr. Congratulations on your newborn baby, lets hope it doesn't become the monster the parent was.

Explore other reviews about Security Service Federal Credit Union

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great 401k match and a staff that wants you to succeed

Cons

Sometimes a little sales pushy

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great introduction to financial institutions and the company has a strong message and desire to help employees as well as members. Amazing 401k and very good health benefits, and assistance with mortgage after 3 years employment. Also finally getting new teller tech after 18 years.

Cons

Downside is that the new CEO is extremely sales driven and the local management is 10-20 + years tenured. Several managers are often aggressive or unprofessional, play favorites, and constantly micromanage and document everything. The environment feels harsh and you will be put on improvement plans for any mistakes or not meeting high sales goals. AI is being heavily integrated and PTO is now accrual based and not given at the beginning of the year anymore to avoid paying out PTO to terminated employees. You can’t transfer to other departments unless you live in Texas and work for years there.

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