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      Security Service Federal Credit Union

      Engaged Employer

      Security Service Federal Credit Union reviews

      This Credit Union is trying to be "That Bank" that people don't want. - Member Service Representative Security Service Federal Credit Union Employee Review

      2.0
      Mar 27, 2019
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits - (they used to be great)

      Cons

      This used to be an organization focusing on member benefits and providing a work culture where employees felt valued and looked forward to working as a team. The member benefits haves been replaced with mandatory product services most don't want or need, and with a demanding, heavy handed sales and marketing mandate to the employees. Management has been pushing sales goals so firmly they are telling their representatives "If you can't keep up, perhaps you should go work somewhere else." The "seasoned" employees who are maxed out and holding large amounts of paid time off are being dismissed and replaced by new hires. I was fired after 19 years of service for "not making sales goals."

      Explore other reviews about Security Service Federal Credit Union

      5.0
      Apr 21, 2026
      Member consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great 401k match and a staff that wants you to succeed

      Cons

      Sometimes a little sales pushy

      3.0
      May 29, 2026
      Member consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a great introduction to financial institutions and the company has a strong message and desire to help employees as well as members. Amazing 401k and very good health benefits, and assistance with mortgage after 3 years employment. Also finally getting new teller tech after 18 years.

      Cons

      Downside is that the new CEO is extremely sales driven and the local management is 10-20 + years tenured. Several managers are often aggressive or unprofessional, play favorites, and constantly micromanage and document everything. The environment feels harsh and you will be put on improvement plans for any mistakes or not meeting high sales goals. AI is being heavily integrated and PTO is now accrual based and not given at the beginning of the year anymore to avoid paying out PTO to terminated employees. You can’t transfer to other departments unless you live in Texas and work for years there.

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      Security Service Federal Credit Union reviewsSecurity Service Federal Credit Union Member Service Representative reviewsSecurity Service Federal Credit Union review