Great pay and benefits, but high pressure and burnout - Insurance Sales and Service USAA Employee Review

Since January 2, 2026, the role has involved continuous back-to-back calls with sales expectations on every interaction. Following organizational changes, performance metrics have become significantly more challenging to achieve, even for top performers with a consistent history of exceeding expectations. Every call is now audited through AI-driven quality monitoring, requiring extensive knowledge of state regulations, compliance requirements, and call-flow standards. The role has also experienced substantial turnover, and employee burnout has become increasingly common due to the sustained workload and performance demands.