Question 1

Is USAA a good company to work for?

Accepted Answer

USAA has an overall rating of 3.3 out of 5, based on over 8,344 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 48% of employees would recommend working at USAA to a friend and 42% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer, Software Developer & Integrator III and Development Product Owner.

Question 2

Does USAA pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

Question 3

How satisfied are employees working at USAA?

Accepted Answer

48% of USAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USAA 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

Question 4

What are the top reviewed jobs at USAA?

Accepted Answer

Claims Adjuster (294), Insurance Agent (200), Software Engineer (172), Director (121), Customer Service Representative (108), Auto Claims Adjuster (107), Insurance Professional (100), Financial Advisor (92), Member Service Representative (92), Auto Adjuster III (82), Senior Software Engineer (81), Manager (74), Financial Foundations Specialist (70), Insurance Sales Agent (59), Property Adjuster (58)

Question 5

What are the pros of working at USAA according to real employee reviews?

Accepted Answer

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1704 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 543 reviews)); "It values support of the military and allows for a great work life balance." ((in 321 reviews)); "Annual bonus (but it'd be nice to get that disbursed divided by your pay checks)" ((in 266 reviews)); "Great Benefits, great for furthering your education" ((in 137 reviews))

Question 6

What are the cons of working at USAA according to real employee reviews?

Accepted Answer

"There was poor management and it made for a hostile environment for some of us." ((in 300 reviews)); "Good managers are hard to come by" ((in 236 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 176 reviews)); "The only thing I would say is that in this economy the salary is low" ((in 91 reviews)); "Upper management could care less about front" ((in 73 reviews))

Question 7

What are employees saying about USAA layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

Question 8

What USAA locations have received the highest employee ratings?

Accepted Answer

Washington, Sacramento, New York, Virginia Beach, Houston, Dallas, Plano, Raleigh, Texas City, San Antonio

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Great place to work. They really care about employees and lots of opportunities to grow.

Excellent place to work, great benefits and culture

Call center sucks

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