USAA reviews

In claims, overtime is required to just stay on top of your work load. They are understaffed for years and the burden falls on you to take care of your coworker's claims and you have to do your claims on your time off. I found I had no work life balance, it was all work.

Since January 2, 2026, the role has involved continuous back-to-back calls with sales expectations on every interaction. Following organizational changes, performance metrics have become significantly more challenging to achieve, even for top performers with a consistent history of exceeding expectations. Every call is now audited through AI-driven quality monitoring, requiring extensive knowledge of state regulations, compliance requirements, and call-flow standards. The role has also experienced substantial turnover, and employee burnout has become increasingly common due to the sustained workload and performance demands.