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University Federal Credit Union

Engaged Employer

A case study in how a change of leadership can ruin a company - Senior Manager University Federal Credit Union Employee Review

1.0
Jan 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Great people who genuinely care about the work they do. I've never worked with a more caring genuine group of people.

Cons

When I started the Vice Presidents were empowered to lead their respective units. The CEO's leadership style was delegate and empower. Mid way through my tenure, the CFO took over leading all internal operations so the CEO could focus externally on politics and philanthropy. This change resulted in a more micro-manager/results-focused leader. Over time he replaced true leaders with those that were more in line with his style changing the culture of UFCU for the worse (as others have noted). Nowhere is this new style more apparent than within IT where the switch from a true leader to a micro-manager has resulted in massive departures in less than a year's time. It used to be you felt valued and cared for as a person at UFCU. By the time I left I felt like a cog in the machine plain and simple.

Explore other reviews about University Federal Credit Union

5.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Leadership, Clear Company Vision, Common Goal within organization. Good incentive, Great Benefits. Well respected organization in the area. GREAT communication from CEO!

Cons

Some processes needed to be upgraded, or just focused on. Busy teller branches often carried the load, and were not compensated for that. You could transfer to a slow branch and get the same pay for less work.

2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Credit union movement is genuinely concerned with helping consumers; their heart is in the right place...however...

Cons

Senior management is clueless as to what motivates employees. It's a "let them eat cake" mentality. Completely inept "Chief" Marketing Officer has an extraordinarily large inferiority complex that masks itself as machismo; the Chief HR Officer is only interested in building her internal empire--no leadership skills whatsoever. Both have lost significant employees over the last year due to their lack of ability to lead. CEO is genuinely a nice person, but he refuses to listen to anyone--only his ideas are the good ones. They're WAY behind on product innovation and only really seem to be interested in naming stadiums and not making a difference in the communities they serve.

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