*Customer support is pretty much treated like a cost center in Xero, you will be micromanaged at all times to ensure they are getting as much work out of you as possible, the quality comes second.
*Very toxic work culture within support, it's set up so staff are in competition with each other, competing for tickets and numbers.
* You'll be held to account by "data" which is manipulated regularly to go against the worker, management tactic to keep you on your toes I guess.
*Work is mind-numbing, they ask you to stick with preset replies and "company voice" so you're day consists of copy and paste mostly
If you're looking to join a support team in the tech space in order to further your career or to actually be appreciated and involved then give this a miss.
For people still working in support in Xero, use the experience to move to another company, despite what you might have been told, this is not how other tech companies run their support teams
