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      Xero

      Engaged Employer

      Xero reviews

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      3.5

      59% would recommend to a friend

      (1,627 total reviews)
      avatar

      Sukhinder Singh Cassidy

      52% approve of CEO

      46% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      3.5

      Culture & values

      3.1

      Career opportunities

      2.9

      Senior management

      Xero has an employee rating of 3.5 out of 5 stars, based on 1,627 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Mar 9, 2021

      Call center hidden within a tech start-up

      Cx customer experience agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Good benefits (you'll be made to feel lucky you get them though) *You get company shares (crumbs for support) *Every other department is treated well if your one of the lucky few who get hired into another department *Company is in a good position with steady growth

      Cons

      *Customer support is pretty much treated like a cost center in Xero, you will be micromanaged at all times to ensure they are getting as much work out of you as possible, the quality comes second. *Very toxic work culture within support, it's set up so staff are in competition with each other, competing for tickets and numbers. * You'll be held to account by "data" which is manipulated regularly to go against the worker, management tactic to keep you on your toes I guess. *Work is mind-numbing, they ask you to stick with preset replies and "company voice" so you're day consists of copy and paste mostly If you're looking to join a support team in the tech space in order to further your career or to actually be appreciated and involved then give this a miss. For people still working in support in Xero, use the experience to move to another company, despite what you might have been told, this is not how other tech companies run their support teams

      avatar
      Xero Response
      5y
      Thank you for taking the time to leave a review. We appreciate the thorough nature of your feedback and take your comments very seriously. We value every Xero and work hard to champion our values on every team. We’re sorry to hear this wasn’t your experience and will share this internally with our Director of People Experience for further review. Thank you again for providing this valuable feedback.
      1.0
      Oct 7, 2023

      Was great until it wasn't

      Ecosystem
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people - my coworkers and customers were great. Remote work. Flexible working hours. Was great under Steve Vamos as CEO.

      Cons

      My team's focus and goals shifted significantly and repeatedly over my time there, including taking on responsibilities well outside of outlined job description. The new leadership is only concerned with watching the green line go up and they'll sacrifice the workers on the altar of capitalism in their efforts to appease the market gods. They'll do it with a smile on their face and say how hard it is for them too during a company-wide announcement while we all know full well their jobs aren't on the chopping block. Is now awful under Sukhinder Singh Cassidy as CEO.

      1.0
      Mar 16, 2018

      Hypocritical company values at Xero

      Education specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good salary, smart coworkers, great location

      Cons

      Lot's of cheerleading about how important Xero's employees are to the company, but unfortunately actions speak louder than words. Management can't seem to decide on a vision to execute. There are constant restructures and layoffs- not due to lack of performance, but as a result of indecision by management. Makes for a hostile and unstable work environment.

      avatar
      Xero Response
      8y
      Thank you so much for your feedback. At Xero Americas, we are continually sensing market conditions and making the necessary pivots to better serve more partners and customers. Like a sailboat adjusting its course based on wind conditions, weather, and the currents, our strategy and structures will continue to evolve. For us this requires agility and resilience - and we try to approach each change with clarity, compassion, and a sense of adventure. -Julie (Director of People Operations)
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      ReviewsXero reviews

      Glassdoor has 1,718 Xero reviews submitted anonymously by Xero employees. Read employee reviews and ratings on Glassdoor to decide if Xero is right for you.