Pay and amount of work not in balance - Anonymous employee eAssist Employee Review

1.0
Mar 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working from home is a good pro for this job.

Cons

The fact that you are clocking in all the time you work but then if the commission does not cover those hours and you get a pay in excess of commission is worrisome and confusing. We need time to work and provide excellent service but if we work more than what is the commission for we get penalized? That is not fair. Also in the calculation of commission the employer taxes are being taken out as a Golden gate commission so we are ending up paying those out of our meagre commission. Commissions have not been indexed or updated with inflation at least not to say about the loyalty some of us had put in. It really needs a change and overhaul to the compensation method that it is being used.

avatar
eAssist Response
2mo
Thank you for taking the time to share your feedback. We appreciate you raising these concerns. We understand that compensation, especially when it involves both hourly pay and commission, can feel complex and at times unclear. Our intent is to ensure that all team members are paid for every hour worked, with a guaranteed minimum, while also providing the opportunity to earn more through commissions based on performance. To clarify, employees do not pay employer payroll taxes, and no team member is penalized for time worked. If there are situations where the pay structure feels unclear or inconsistent, we want to understand those experiences better and address them directly. We also recognize the broader point around workload, inflation, and long term compensation. These are active areas of evaluation, and feedback like yours plays an important role in informing how we improve going forward. We encourage you to connect with our People Services team so we can walk through your specific situation and provide clarity. Your perspective matters, and we appreciate you taking the time to share it. Warm regards, The eAssist Team

Explore other reviews about eAssist

5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Self-paced Work From Home Great pay Great work ethic is rewarded

Cons

You must be very good with time management You need to be discipled enough to set work and NON work hours

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

If you are self-motivated and care about doing meaningful work, eAssist gives you room to grow and make an impact. I have been given real autonomy to build systems, improve processes, and contribute to leadership conversations. Ideas are taken seriously. I don’t feel like a number here. The culture values trust, integrity, and servant leadership. When you show up consistently and take ownership, you are seen. There is flexibility in the remote structure, but it is not a “clock in and hide” environment. You are trusted to lead your work and deliver results. For me, that has been energizing and deeply rewarding. I’ve also been impressed with the benefits. In addition to strong medical, dental, vision, and life insurance coverage, there are wellness programs available through our insurance carrier. I participated in Omada and it genuinely helped me rethink how I measure progress and success in my health. It wasn’t just information. It was accountability and coaching that felt practical and supportive. That kind of investment says a lot about how the company values its people.

Cons

This is not a company where you can sit back and coast. Expectations are high, and development requires initiative. Because the company continues to evolve, processes sometimes change and can feel unclear during transition periods. Communication across departments can improve as we grow. If you need constant direction or prefer highly rigid structure, this environment may feel challenging.

See reviews by: Helpful|Rating|Date|All