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Extra Space Storage

Engaged Employer

Extra Space Storage Customer Service Representative CSR reviews

3.6

83% would recommend to a friend

(7 total reviews)
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Joe Margolis

76% approve of CEO

56% positive business outlook

Reviews by job title

7 reviews
3.0
Sep 1, 2024
Recommend
CEO approval
Business Outlook

Pros

-Accrue Emergency Time off as well as Paid Time Off -"Positive" work environment -Great insurance

Cons

-Hard to speak your mind/be yourself because of the "Super Positive" work environment if you are having a bad day you cannot speak on it in your team chat. -Work burnout, some days will be back to back calls -Team Leads will assign you to certain teams/Job titles they have which gives you more work but will not pay you more money. (you are helping them do things they don't have time for) -If you are on Sales YOU WILL be stressed -Management is not all on the same page, you will hear different things from different Team Leads so make sure you do your own research on Call Center policy

4.0
Sep 26, 2023
Recommend
CEO approval
Business Outlook

Pros

-Wonderful options of furthering your knowledge in the "Storage World" -In person or remote options available -Management I've come in contact with are excellent people and coworkers

Cons

-Shifts can change every three months -PTO and ETO somewhat confusing to use -Amount of PTO accumulated over two weeks seems smaller the most places I've worked

Viewing 1 - 3 of 7 Reviews

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