Extra Space Storage reviews

HR routinely checks Glassdoor and has reviews removed that are negative. In October there were 3 reviews from former employees that vanished without a trace. Management will offer rewards to employees who leave good reviews. (Expect this to be removed in a few days, grab a screenshot and wait for the change) Expect to be asked to do things that are borderline illegal or outright illegal. The pay is far below average. No real advancement in certain departments. HR ignores claims of harassment and has fired people for complaining about bullying. Don't expect training for new products and systems. Also expect unpaid overtime regularly. 12 hour days are pretty normal if you are salary and if you push to work your normal shift you will be punished. When requesting time off expect to be told that you shouldn't take more than a day or two. Remember if you are not a manager at the Store Support Center (corporate office) you are going to be treated like garbage.

Since the new CEO took over in 2016, things have changed progressively. It use to be a better managed company before that so company culture is in decline. Every district is a little different I suppose but I lost respect for my upper management and the support leaders when they started playing favorites and disrespecting their hardest workers. Extra Space is a little broken right now as a company and that’s too bad because they use to be better. Be prepared to be treated like a work tool eventually and a lot of empty promises from your District Manager so he/she can make ends meet and keep you strung along. Turn over is moderate to high here. The longer you stay the more you feel the company strain of just trying to get paid to do your job.