Frontier Customer Service Representative CSR reviews

2.2

Be the first to recommend this company

(4 total reviews)
avatar

Nick Jeffery

Not enough data to show CEO approval

Reviews by job title

4 reviews
5.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great annual Great commission Shift bids

Cons

None to be honest. Great flexibility.

avatar
Frontier Response
4mo
Thank you for taking the time to share! We’re thrilled to hear you were able to take advantage of the benefits and perks offered. Ensuring our employees feel valued is crucial to us. Thanks, again!
2.0
Mar 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Good benefits, however the raise you receive is negated by the increase in healthcare.

Cons

No work life balance. Company no longer cares about employees and outsourcing jobs. Management is incompetent.

avatar
Frontier Response
2y
Thank you for your feedback. We are always working to ensure our employees feel heard and valued. If you’d like to share more about your experience, please reach us at FrontierCareersFeedback@ftr.com.
2.0
Feb 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Amazing Co-workers Good information system

Cons

No growth, low pay, poor management, overall toxic environment

avatar
Frontier Response
2y
Thank you for sharing your experience. I’m sorry to hear you felt unsupported by your management team. One of our top priorities is ensuring an environment where employees feel heard and valued. Please contact FrontierCareersFeedback@ftr.com to provide more feedback on how we can improve for the future. Thank you.
Viewing 1 - 3 of 4 Reviews

Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.