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      GitLab

      Engaged Employer

      GitLab Customer Success Manager (CSM) reviews

      3.3

      19% would recommend to a friend

      (7 total reviews)

      Bill Staples

      Not enough data to show CEO approval

      19% positive business outlook

      Ratings by category

      4.0

      Work/Life balance

      3.6

      Culture & values

      3.1

      Compensation and benefits

      2.3

      Senior management

      2.1

      Diversity & inclusion

      1.7

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      7 reviews
      3.0
      Mar 9, 2026

      Used to be awesome.

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote company culture. People are mostly great. GitLab is still beloved in the community.

      Cons

      Direction and competency has sharply dropped. Heading more and more towards micro-management territory.

      4.0
      Jan 28, 2025

      Great compay

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Growth budget amazing people

      Cons

      Collaboration in sales could be better but enough to keep things running

      Viewing 1 - 3 of 7 Reviews
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