Gymshark reviews

3.6

58% would recommend to a friend

(374 total reviews)

Ben Francis

75% approve of CEO

49% positive business outlook

Gymshark has an employee rating of 3.6 out of 5 stars, based on 374 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gymshark employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

374 reviews
1.0
Feb 2, 2023

Grew too quickly

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive employee discount, gift cards during anniversaries at the company

Cons

1. Ben is the most under qualified CEO I’ve come across. He hired his friends who have no experience and have become threatened by other employees that do have experience in the industry. They recently laid off the employees that did have experience in the industry, it feels like a toxic way to show dominance and prove your masculinity. 2. They hire new leaders based on the brands on their resume, not their actual success in their career. This has come to bite them multiple times. 3. Pay and bonus structure are not nearly competitive enough with the industry Overall, everyone is more concerned about making it seem like Gymshark is the perfect brand while it’s a disaster under the covers.

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Gymshark Response
3y
Hi, Thank you for leaving this review for us. It's disappointing to learn that we couldn't have made your time working at Gymshark a more positive experience! Although we understand that things haven't been perfect here at Gymshark in the past few months, we are also confident about our future as we grow and mature, especially while we are in the process of cascading our business plan through the business. However, we are always looking for ways to improve our workplace environment at Gymshark, and feedback, such as yours, helps us to do this. It would be great if you would be willing to discuss the points you have raised further with our team. If you could please drop an email to our People Team at glassdoorresponses@gymshark.com someone will be in touch! Thank you again.
1.0
Jan 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Gymshark was amazing for what it was a sold as… a fitness company that had discounts, free lunches, and a place that is built on family/community. The people in the North America office were brilliant and innovative, many even overqualified for the positions they held. These employees RAN the business globally despite having hurdles from international leadership and a lack of staff in the UK Headquarters to support.

Cons

Upon getting hired you could tell the company did not have the right processes put into play or know what they were doing, probably due to such fast expansion and growth. As employees we learned to adjust, most times being told by leadership that better ways of working are coming. With the UK leadership being most of Ben Francis’s buddies, all of them are inexperienced in knowing how to run a global business. Most of them have never worked anywhere else and would get eaten alive at any other successful company. They constantly made crazy and impulsive business decisions that impacted everyone’s work. That being said, everyone in the North American office worked to produce positive results despite the constant pivots. A lot of the decisions made by our UK counterparts were not in benefit of the North American business. The culture is very different and UK leadership clearly does not understand how to strongly capture the US consumer without having a North American voice. I can almost guarantee that the business will not stand a chance with competitors like Nike, Adidas, Alo Yoga, etc. now that they are closing their North American headquarters that was a little over 2 years old.

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Gymshark Response
3y
Hi, thank you for taking the time to share this review on Glassdoor, we appreciate your honest feedback, especially as feedback is what helps us to improve! Firstly, we wholeheartedly agree that all our US employees, current or not, are incredible individuals, whom we greatly appreciate. We also understand that times at Gymshark have not been perfect recently, however, as we are still growing and maturing as a business, we are also aware of how we need to professionalize more than ever. As we are still a young company, we are eager to take advantage of your feedback! If you were willing, it would be great if you could reach out to one of our representatives at glassdoorresponses@gymshark.com to discuss your points further. Thank you again.
1.0
Jan 17, 2023

Gymshark will use you, until you no longer serve the company well.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are stellar, incredibly competent and driven employees. The North American office had the potential to be something so great. The lunches, office events, and perks were a bonus.

Cons

The UK leadership refused to let go the whole time the North American office existed. It never allowed us to grow properly and operate autonomously. The UK leadership lacked any social awareness to how the US operates and never bothered to learn. Ben and all of his friends are protected but outside of that inner circle they will use you until you no longer serve them. What seemed like an incredible office turned into an absolute nightmare.

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Gymshark Response
3y
Hey there! We really appreciate the time you have taken to leave this review. Firstly, we would like to express that we completely agree with you in saying that all the American employees, current or not, are incredible individuals. Secondly, we'd like to thank you for being open and honest in your experience. We're disappointed that we couldn’t make your time working at Gymshark a greater experience for yourself. With this in mind, we are always looking for ways to make Gymshark an even better place to work for our employees, and so we would love nothing more than to have the opportunity to discuss the points you have raised further. If you could please drop an email to our People Team at glassdoorresponses@gymshark.com someone will be in touch! Thank you again.
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Glassdoor has 412 Gymshark reviews submitted anonymously by Gymshark employees. Read employee reviews and ratings on Glassdoor to decide if Gymshark is right for you.