H&R Block Client Service Representative reviews

3.7

48% would recommend to a friend

(65 total reviews)

Curtis Campbell

Not enough data to show CEO approval

29% positive business outlook

Client Service Representative employees have rated H&R Block with 3.7 out of 5 stars, based on 65 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

65 reviews
2.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible(ish) schedule, nice coworkers, paid training, and they care about scheduling you to a location close to you.

Cons

- Didn’t have my schedule for the upcoming week even at the end of the current week - Scheduled for 3hr shifts and didnt know until a few days before, no one gets 8hr shifts. - To clock in you have to sign into a slow computer which takes about 15mins of your time that’s unpaid - CALL CENTER! Lots of calls!! All the time and I did NOT like that. If there’s no appointments you’re calling people to make an appointment. - Lot expected of you for $15hr - Worked by myself my 2nd day…

avatar
H&R Block Response
4mo
Thank you for sharing your experience. We’re glad to hear you found flexibility and supportive coworkers, and we appreciate the candid feedback about scheduling, workload, and onboarding. We are always looking to continue working to improve the experience for our associates
5.0
Jun 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Basic secretarial work, scheduling appointments, greeting clients, processing their payments

Cons

Management can go on a power trip and micromanage

Viewing 1 - 3 of 65 Reviews

Glassdoor has 8,637 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.