H&R Block Customer Service Representative reviews

3.5

80% would recommend to a friend

(121 total reviews)

Curtis Campbell

Not enough data to show CEO approval

42% positive business outlook

Customer Service Representative employees have rated H&R Block with 3.5 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

121 reviews
3.0
Mar 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Nice co-workers - Straight forward work

Cons

- Corporate interference - Desk is close to the front window so you're super cold

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H&R Block Response
2mo
Thank you for sharing your experience. We’re happy to hear you enjoyed working with supportive coworkers and found the role straightforward, and we appreciate your feedback on workplace comfort and corporate processes.
4.0
Sep 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive team environment Seasonal work is flexible and great for extra income Discount on tax preparation services Opportunity to return each season Chance to learn and build customer service skills

Cons

Work is seasonal (not year-round) Busy during peak tax season (can be stressful at times) Limited advancement opportunities for seasonal staff

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H&R Block Response
8mo
Thank you for the review. It’s great to hear you’ve had a positive seasonal experience with H&R Block. We're happy you found the flexibility, team support, and tax perks valuable. We appreciate your feedback on advancement opportunities and seasonal stress.
Viewing 1 - 3 of 121 Reviews

Glassdoor has 8,636 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.