Question 1

Is H&R Block a good company to work for as a Customer Service Professional (CSP)?

Accepted Answer

Customer Service Professional (CSP) professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 203 Glassdoor reviews. This is a higher than average score with the overall rating of H&R Block employees being 3.7 out of 5 stars. Search open Customer Service Professional (CSP) Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Professional (CSP) interview questions at H&R Block.

Question 2

Does H&R Block pay Customer Service Professional (CSP) employees well?

Accepted Answer

Customer Service Professional (CSP) professionals rate their compensation and benefits at H&R Block with 3.0 out of 5 stars based on 203 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Professional (CSP) salaries and benefits at H&R Block.

Question 3

How happy are Customer Service Professional (CSP) professionals working at H&R Block?

Accepted Answer

62% of Customer Service Professional (CSP) employees at H&R Block would recommend their employer to a friend. This rating has decreased by 16% in the past 12 months. Customer Service Professional (CSP) professionals have also rated H&R Block with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.7 rating for culture and values and 3.5 rating for career opportunities.

Question 4

What are the top reviewed jobs at H&R Block?

Accepted Answer

Tax Associate (675), Tax Professional (441), Tax Preparer (374), Receptionist (274), Seasonal Tax Preparer (233), Tax Specialist (201), CSP - Client Service Professional (200), Front Desk Receptionist (200), Associate Team Leader (166), Customer Service Representative (149), Client Service Professional (141), FIRST YEAR TAX PROFESSIONAL (135), Office Manager (122), Tax Consultant (122), Tax Advisor (90)

Question 5

What are the pros of working at H&R Block according to real employee reviews?

Accepted Answer

"Great for people who want to work part time in the season without a lot of commitment year round." ((in 450 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 440 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 426 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 226 reviews)); "Great coworkers and corporate kept you very in the know" ((in 186 reviews))

Question 6

What are the cons of working at H&R Block according to real employee reviews?

Accepted Answer

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 865 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 265 reviews)); "Poor management and severely understaffed" ((in 244 reviews)); "salary is low; job is not stable" ((in 131 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 82 reviews))

H&R Block

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Great people and learning, but low pay

Flexible scheduling but job security is lacking

Solid entry-level role with flexible hours and low drama

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