Is HealthPlanOne a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at HealthPlanOne have rated their employer with 3.7 out of 5 stars in 24 Glassdoor reviews. This is a higher than average score with the overall rating of HealthPlanOne employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at HealthPlanOne now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at HealthPlanOne .

Does HealthPlanOne pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at HealthPlanOne with 3.5 out of 5 stars based on 24 anonymously submitted employee reviews. This is 25.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at HealthPlanOne .

What are the top reviewed jobs at HealthPlanOne?

Licensed Insurance Agent (68) , Insurance Agent (44) , Insurance Sales Agent (32) , Licensed Agent (31) , Insurance Broker (23) , Customer Service Representative (21) , Broker (20) , Medicare Sales Agent (17) , Medicare Sales Representative (16) , Sales Supervisor (16) , Licensed Health Agent (12) , Licensed Health Insurance Agent (12) , Sales (12) , Sales Agent (12) , Licensed Medicare Agent (11)

What are the pros of working at HealthPlanOne according to real employee reviews?

"Pay was decent and working from home was nice." ((in 45 reviews)); "Salary is competitive Work from home" ((in 42 reviews)); "Good training" ((in 34 reviews)); "Good culture and some support at times" ((in 29 reviews)); "The Human Resource and administrative people are great." ((in 23 reviews))

What are the cons of working at HealthPlanOne according to real employee reviews?

"The commissions are low for being 100% commission job" ((in 26 reviews)); "They pick favorites and give them all the sales calls and let the rest of the employees struggle making calls." ((in 11 reviews)); "Extreme favoritism." ((in 10 reviews)); "Daily changes and no communication to update employees to execute change." ((in 8 reviews)); "Upper management wasn’t ever transparent" ((in 7 reviews))

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HealthPlanOne

HealthPlanOne Customer Service (CSR) reviews

3.7

69% would recommend to a friend

(24 total reviews)

Ben Pajak

57% approve of CEO

9% positive business outlook

Ratings by category

4.6

Diversity & inclusion

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Senior management

3.1

Culture & values

3.1

Career opportunities

Customer Service (CSR) employees have rated HealthPlanOne with 3.7 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. HealthPlanOne is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

24 reviews

5.0

Nov 10, 2025

Great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible hours and great team leaders

Cons

No room for growth no open positions to jump to

4.0

Apr 16, 2025

helth plan one

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

they are some great supervisors

Cons

should have longer lunch breaks

HealthPlanOne Response

Thank you for taking the time to provide your rating about HealthPlanOne. We appreciate your comments and feedback!

3.0

Jan 25, 2025

Customer Service Representative = Sales.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good health plans, Decent Pay. *seemingly supportive supervisors/managers (too early to tell at this point) Training is pretty on point so far.

Cons

The fact that the ad seemed to be describing a job for a Customer Service/Support role, when in actuality it is more or less a Sales Role. (I'm not against doing sales, but it seems a tad unethical and already starts things off on the wrong foot for me, personally)

HealthPlanOne Response

Thank you for sharing your experience with HealthPlanOne. We value your insights and will pass them along to our leadership team to support our ongoing improvement efforts. We wish you continued success at HealthPlanOne!

Viewing 1 - 3 of 24 Reviews

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HealthPlanOne

HealthPlanOne Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company

helth plan one

Customer Service Representative = Sales.

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