Is Humana a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Humana have rated their employer with 3.4 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Humana .

Does Humana pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Humana with 4.0 out of 5 stars based on 40 anonymously submitted employee reviews. This is 7.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at Humana .

What are the top reviewed jobs at Humana?

Customer Service Representative (210) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (69) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 852 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 567 reviews)); "Work from home was good" ((in 458 reviews)); "Great people and lots of energy" ((in 265 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 198 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 145 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 142 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 128 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 109 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 96 reviews))

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Humana Customer Service Representative CSR reviews

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3.4

70% would recommend to a friend

(40 total reviews)

Jim Rechtin

Not enough data to show CEO approval

67% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.8

Career opportunities

3.6

Senior management

3.5

Culture & values

3.5

Work/Life balance

Customer Service Representative (CSR) employees have rated Humana with 3.4 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

40 reviews

3.0

Jun 21, 2025

Low pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

People was great to work with

Cons

Low pay 💰 no raise

2.0

May 28, 2025

Pay raises are ridiculous

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Consistent training and the ability based on work performance to obtain bonuses.

Cons

maximum yearly pay raises are not even at a $1.00, overworked and back to back calls. Life work balance is difficult.

3.0

Apr 16, 2025

first time working there

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

it has really good pay

Cons

the management is not that great

Viewing 1 - 3 of 40 Reviews

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Humana

Humana Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Low pay

Pay raises are ridiculous

first time working there

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