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      Included Health

      Engaged Employer

      Included Health reviews

      3.1

      43% would recommend to a friend

      (144 total reviews)
      avatar

      Owen Tripp

      55% approve of CEO

      40% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.3

      Compensation and benefits

      3.1

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      Ratings by demographic groups

      Reviews by job title

      144 reviews

      Reviews about "Compensation"

      Return to all reviews
      1.0
      May 6, 2026

      Unrealistic expectations and stress

      Member care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      avatar
      Included Health Response
      4w
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
      5.0
      May 6, 2026

      Dedicated team, but there are some opportunities to improve.

      Sr. recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was teetering between 4 and 5 stars here, but ultimately I think the positives certainly make me lean toward 5. - Really sharp, dedicated folks that have interesting ideas and are constantly open to exploring new ways of doing things. - Strong, remote-first work environment. - Investment in our employees at a software/tool level, and with growing emphasis on AI capabilities. - Many folks here love the mission - it's nice to be part of a company that wants to shape the way healthcare is delivered and experienced.

      Cons

      - I do think we have an opportunity to be more competitive on the salary front, as well as give more opportunities for spot-bonus or yearly bonus to folks at lower IC levels. - Some teams get to be together in person more frequently than others. - Love the access to IH as a product, but I do think our healthcare provider options could be less expensive or that we could offer greater breadth.

      avatar
      Included Health Response
      4w
      We appreciate you sharing your experience and for recognizing our dedicated, mission-driven team. We value your feedback on opportunities to improve and are always listening as we continue working to enhance the employee experience.
      1.0
      May 4, 2026

      Remote work benefits overshadowed by low pay and micromanagement

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work with provided laptop

      Cons

      Low pay, performance is micromanaged with every metric imaginable being tracked, constant change, employees are not valued and come second to making contract clients and patients happy. No work life balance. You are expected to complete required obligations outside of your contracted hours to preserve your unrealistic metrics, forcing overtime without having to pay it for salaried workers. No work life balance as requirements for evenings and weekends are already ridiculous and increasing.

      avatar
      Included Health Response
      4w
      This is not the experience we want for our team members, and we appreciate you taking the time to share your perspective. As a current team member, your Talent Partner is always available to support you and directly address your concerns.
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      Glassdoor has 739 Included Health reviews submitted anonymously by Included Health employees. Read employee reviews and ratings on Glassdoor to decide if Included Health is right for you.