Is KnowBe4 a good company to work for?

KnowBe4 has an overall rating of 3.5 out of 5, based on over 1,565 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 61% of employees would recommend working at KnowBe4 to a friend and 57% have a positive outlook for the business. The best reviews about KnowBe4 have been left by employees working as Director , Tech Support and Software Engineer .

Does KnowBe4 pay their employees well?

According to anonymously submitted Glassdoor reviews, KnowBe4 employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at KnowBe4. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at KnowBe4?

61% of KnowBe4 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KnowBe4 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (105) , Regional Account Manager (97) , Account Executive (41) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (32) , Channel Account Manager (29) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Senior Software Engineer (19) , Core Support Technician (18) , Director (17) , Sales Engineer (16) , Sales Representative (15) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 175 reviews)); "Fun and great company culture" ((in 91 reviews)); "Fun. Great people." ((in 91 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 79 reviews)); "Hands down KnowBe4 has the best employee onboarding and training structure that I have ever experienced." ((in 64 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 36 reviews)); "Layoffs have caused customer service to plummet as remaining employees are tasked to cover impossible workloads." ((in 11 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 6 reviews)); "Favoritism and nepotism" ((in 4 reviews))

What are employees saying about KnowBe4 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KnowBe4 layoffs and their outlook for job security at KnowBe4 in 2026.

KnowBe4 reviews

Compare reviews

3.5

61% would recommend to a friend

(368 total reviews)

Bryan Palma

52% approve of CEO

57% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.6

Culture & values

3.4

Career opportunities

3.3

Senior management

3.2

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

368 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Apr 15, 2026

Disappointing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are very passionate and hard working employees here. I am glad to have made wonderful connections here.

Cons

To say I am disappointed is an understatement. New products are released left and right with no additional compensation to the support teams. The pay is significantly below market rate for the industry. Don't expect the "quarterly" or "merit" bonuses to be anything substantial. The support teams workload continues to increase while also being provided with inadequate training that ultimately sets employees up for failure. In terms of metrics, the department would rather measure your reflexes on clicking a call button and high ticket counts rather than focusing on quality customer service. Career advancement opportunities are limited. Take a look at the other low-rated reviews in this thread—the trend is impossible to ignore.

KnowBe4 Response

1mo

Every Knowster's experience matters to us, and we believe there’s something to learn from each individual. Thank you for sharing your feedback.

3.0

Mar 31, 2026

Still better than most, but it’s a shell of its former self.

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Good coworkers. Work-life balance is essential, even outright encouraged by management. Lively culture. Unlimited PTO. And I mean actually unlimited; as long as you get your work done on-time, they don’t care how much PTO you take, within reason. Truly, it’s the best PTO policy I’ve ever had at a company.

Cons

No more CoLA. No more monthly bonuses. Not a salesperson, but I do know the compensation has been significantly reduced. Just last year, FIVE enterprise sales reps staged a walkout and never came back. Raises are also paltry compared to what they used to be. Base pay is significantly below market average, and the company can no longer use their now-gutted bonus system as an excuse anymore. Pay your employees what they deserve. It’s inexcusable. Clearwater office is being neglected. Don’t be surprised if they sell the building and move the HQ to elsewhere in the Tampa Bay Area. Not a huge deal by itself, but I know it would end up being a big inconvenience to some people.

KnowBe4 Response

1mo

Everyone can use a little bit of feedback, and we appreciate yours. We would like to hear more, so if you’d like to share additional feedback or details, please email us at peopleops@knowbe4.com and we’ll make sure it reaches the right team.

3.0

Mar 19, 2026

Read the reviews

Account executive

Recommend

CEO approval

Business Outlook

Pros

Unlimited paid time off is nice

Cons

-Low base salary -Recently took accounts away from tenured reps to hand feed to new reps -Micromanaging from upper leadership

KnowBe4 Response

2mo

We truly appreciate your perspective. Building great leaders takes constant learning and feedback, and we’re committed to doing the work to improve. Thanks for helping us move forward.

Viewing 1 - 3 of 368 Reviews

Jobs at KnowBe4

Executive Assistant (Customer Success SVPs) (Remote)

Organic Search Manager (Remote)

QA Engineer (MIS) (Remote)

Customer Implementation Specialist (Remote)

VP Talent Management (Remote)

KnowBe4

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Reviews about "Compensation"

Disappointing

Still better than most, but it’s a shell of its former self.

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