Kore.ai reviews

3.3

60% would recommend to a friend

(328 total reviews)

Raj Koneru

73% approve of CEO

50% positive business outlook

Kore.ai has an employee rating of 3.3 out of 5 stars, based on 328 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kore.ai employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

328 reviews
1.0
Sep 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Compensation was very good (once they were able to make payroll), insurance benefits and PTO are appreciable.

Cons

The company is infected with fear, gutted, without soul, purpose, direction, and strong leadership. Even though the office is nearly empty now, there is a looming dread from those that remain, that they will be next on the chopping block. Hiring and firing and strategy wholly follows the mercurial emotional cycles of Raj Koneru. I don't understand what is continuing to drive him forward.

1.0
Nov 3, 2023

Avoid at All Costs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some decent people who work here.

Cons

The most toxic culture I've ever experienced. CEO will attempt to embarrass you in front of people. On Dozens of occasions, I witnessed him attack employees' work, their character, their intelligence and more. He promised comp. plans for MONTHS, and they never came. I had to threaten to sue in order to get paid the money Kore owed me. The toxic culture is pushed down to all people here. In my time, the average employee tenure for new hires was less than 12 months.

avatar
Kore.ai Response
2y
Thank you for taking the time to share your feedback. We take feedback very seriously and are always looking for areas that need improvement for our employees. The vast majority of our commission plans have been completed & implemented. If this is still an issue, we would highly encourage you speak to your executive for your specific business unit regarding your concern. They are responsible for this and can assist you right away. We love an opportunity to speak with you and better understand what specific areas could be focused on for improvement. Please feel free to reach out to me directly and thank you for all you do. @ Kristi.Grassley@kore.com
1.0
Mar 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay was good and there were a few great people working here but that's about it.

Cons

CEO is not great. Constantly making demands for things that he doesn't understand the scope of. The company is split between the US and India divisions with absolutely miserable collaboration between the two groups. Many projects frequently require the assistance from people in both groups but people in those groups will see asks as burdens they will ignore to spend time working on other tasks. If you aren't actively complaining to higher-ups you're not going to get help with any of your projects that require assistance Even when you DO bring in a higher-up to get a project moving you'll be treated poorly by collaborators who will claim you should handle things yourself by reading through complex documentation that most veterans of the company don't understand let alone new folks.

avatar
Kore.ai Response
3y
Thank you for taking the time to write this review. We are always reviewing feedback from our current and former employees to help improve our organization. We appreciate the value you saw in our compensation and staff. While have started with important initiatives to improve our culture for both remote and in-office employees, we are still on our journey. Thank you for everything that you have done for us here at Kore AI, we wish you well in your future endeavors.
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Glassdoor has 354 Kore.ai reviews submitted anonymously by Kore.ai employees. Read employee reviews and ratings on Glassdoor to decide if Kore.ai is right for you.