Loyal Source reviews

3.1

51% would recommend to a friend

(129 total reviews)

Brian Moore

47% approve of CEO

51% positive business outlook

Reviews by job title

129 reviews

Reviews about "Compensation"

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1.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The only pro here is gaining experience learning the VA process.

Cons

This company is production based , but has lost the big picture of retention ! Clinic managers are overworked , the rules and regulations are different based on what region you are in. This is absolutely delusional for a company to operate in this manner! There is no consistency with communication, and upper leadership will tell you that depending on who you ask “the answer is different”. Clinic managers are pushed to make sure examiners meet their metrics, however there is NO INCENTIVES at all for support staff! I’ve never seen a clinic not have a bonus at some level. It’s not worth it to make the company millions of dollars , deal with entitled Examiners, and have nothing to show for it. I don’t want to start naming names here, but there are certain individuals in leadership that need to be removed. We are tired of the mediocre policies, and HR is a joke. The next step will be hostile work environment investigations if you don’t start charging the culture and environment here! Stop being dishonest during the hiring process ! This has been a complaint as well from all Examiners and nothing is done about it. If I don’t see a change in these policies in the next 30 days, there will be a formal complaint initiated.

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Loyal Source Response
3d
Thank you for your taking the time to leave a review. We’re sorry to hear about your experience and take these concerns seriously. We recognize the importance of consistency, clear communication, and properly supporting and recognizing our clinic managers. Your comments regarding workload, incentives, and culture are noted and are part of ongoing discussions to improve the employee experience. While we cannot address specific individuals publicly, we encourage you to share these concerns through internal channels such as our HR team or Lighthouse Resources so they can be fully reviewed. We are committed to making meaningful improvements and creating a more balanced and supportive environment for all team members. Thank you again for sharing your perspective.
1.0
Apr 4, 2026

Overworked and underpaid

Recommend
CEO approval
Business Outlook

Pros

Providing services to veterans daily.

Cons

I have no idea where to start....Management expects you to work more than 8 hours per day to complete the unrealistic workload. The advertised salary range is very misleading. The pay rate changed to a lower base salary and incentive program that is difficult to earn and track as the criteria has changed a few times. It is hard to use PTO and there are restrictions around using PTO around Federal holidays and how many employees can take time off at one time. Management is unresponsive; they would rather replace than retain employees. They micromanage your time and do not provide adequate time for trainings or meetings.

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Loyal Source Response
2mo
Thank you for taking the time to share your feedback and for supporting our mission to serve our Veterans. We’re sorry to hear about the challenges you described and recognize that your experience did not align with our commitment to transparency, fair compensation, reasonable workloads, and employee well-being. Please know that your feedback has been shared with our leadership team, and we are reviewing the concerns raised. Our HR team is also available to provide additional support and ensure concerns are heard as we work to improve the overall employee experience.
1.0
Mar 21, 2026

Do not work for Loyal Source

Recommend
CEO approval
Business Outlook

Pros

They have remote and hybrid jobs. Most of the employees are very competent and supportive of each other.

Cons

This is a terrible company. They treat psychologists like children and consider us a disposable commodity.. the turnover in psychologists is about 40% over a 6 month period. The "incentive system" is a joke. The initial training is terrible. Mgt. changes rules and procedures almost weekly. They refuse to provide a phone number for HR. Management style is authoritarian "Mt way or the highway". They discourage any complaints. They discourage us from talking to each other outside of the company channels where they can monitor what is said. Many of us do not trust what mgt says because their actions don't match their words and they are punitive toward any criticism. They hand down edicts without any awareness of the effects on those that actually do the work. PTO and leave policies are very restrictive. Many of us have to work way more than 40 hours/ week just to keep up. The base pay is terrible and there is pressure to do more without more money. The ads and recruiters lie about the pay and benefits and I dont know if that is intentional or not. You can only contact HR by email and it takes days to get a response. Managers term is "I'll look into that and get back to you" but they never do so. Get the picture? Don't belie fee what they tell you and don't work here. Oh and BTW, the positive reviews here are most likely written by corporate staff to counteract honest reviews like this.

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Loyal Source Response
2mo
Thank you for sharing your honest feedback. We recognize that workplace experiences may vary and appreciate the opportunity to understand different perspectives. As a regulated organization, certain operational expectations, clinical programs, and internal processes evolve over time to remain compliant and effective. These changes reflect our commitment to refining policies and procedures, and we strive to communicate updates as clearly and proactively as possible. We value authentic feedback and do not condone unauthentic reviews, nor do we discourage employees from raising concerns or impose consequences for doing so. Feedback such as this is shared with leadership and reviewed to support continuous improvement. We thank you again your review.
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