North reviews

Since I’ve left, I struggled with the decision to write a review, warning candidates of the incredibly unprofessional, dishonorable and unprincipled employees at NAB. Most negative reviewers come off bitter and exaggeratory but after hearing of recent goings-on, I felt compelled to share some truths. Just about every business in this world, including the No. Korean govt., has more integrity and pays just as well, or higher. So why apply, or better yet, stay if you’re currently at NAB? Even though 95% of that company’s success is driven by the “boots-on-the-ground” workforce, the entitled C-suite sit in their ivory tower, only to emerge and mingle with the riff-raff when forced to at public events.

Lack of mutual respect. Leadership & management walk around like they own the place. The company definetly does not practice what they preach about their "core values" and "principles". The rules are constantly being bended. The company will drill the notion that the Customer Care team is the most imporant part of the business because we are the face of the company since merchants deal with us on the daily basis. Yet were paid $13.00? Full time 13 dollars for the amount of work that customer care has to put in is quite unfair. Management doesn't try to listen to their employees because if they did they would understand that many of the employees are leaving because they are being underpaid for the amount of work they are doing. Other call centers start off around 15-17. If this team is as valuable of an asset to NAB then compensate your hard working employees what they deserve. Many of the other people I've talked to in this department are unhappy and feel the same way. Customer care employees drop like dead flies. NAB will tell you there is room for a raise but they don't tell you the whole story. After asking around other employees who have been there for a while say that you give 30 cent raises that too after a year. They also try to sell you this idea that every time you become "certified" in another field you'll get a raise but the raise is only but a few cents. Its just very disappointing how much the company will hype up the future employees and then when you get there and talk to other workers the environment is nothing like you'd expect. Rentention rate is much higher than they tell you. Don't be fooled.