When I joined PointClickCare, the culture felt incredibly supportive and mission-driven, like a non-profit focused on its employees. However, in the last year and a half-two years, this began to change. The focus became more about profit and company growth and less about employee well-being. As an employee that values culture over salary, it has been difficult to see.
For quite a while, I felt like I was in a safe place as someone with disabilities. When rubber hits the road, however, it seems that the lower-level people management is not equipped to handle accommodation, even minor ones that do not have a defined negative impact on the business. I think a lot of this had to do with their inexperience with working with people with disabilities and a lack of support or guidance from upper management.
Because of the attrition over the last year or so, workloads have been heavy. I felt like work was not matched up well to skills – there didn’t seem to be a lot of thought put into project ownership. And many times, projects were moved to different teams’ mid-flight. The timeline expectations did not change even when team ownership did, creating stress and friction between teams, management, and clients.
Recently, there has been a lack of overall vision for the company beyond just growing. In product management, vision is the key to our success. It felt like the company’s performance started slipping a couple of years ago, so leadership responded with constant changes (like multiple reorganizations within a year, process changes regularly) without coaching the employees through it. This made it feel chaotic and decreased confidence in management. When asked directly about the vision, responses were vague and loaded with platitudes.
