Is The UPS Store a good company to work for?

The UPS Store has an overall rating of 3.5 out of 5, based on over 3,224 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 51% of employees would recommend working at The UPS Store to a friend and 44% have a positive outlook for the business. The best reviews about The UPS Store have been left by employees working as Retail Store Manager , The UPS Store Associate and Sales Representative .

Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The UPS Store?

51% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (560) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (151) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Flexible Hours and easy to learn" ((in 179 reviews)); "Great people that you work with and very flexible with time" ((in 107 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 102 reviews)); "amazing coworkers and employees as well as flexible scheduling" ((in 69 reviews)); "Laid back and flexible schedules" ((in 69 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 213 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 104 reviews)); "Poor Training (mainly have to teach yourself through trial and error)" ((in 23 reviews)); "The salary is low and moving up is limited." ((in 21 reviews)); "Low staff and it gets busy on the holidays." ((in 17 reviews))

What The UPS Store locations have received the highest employee ratings?

Boise , San Luis Obispo , Tallahassee , Cumming , Memphis , Columbia , Austin , Arlington , Jacksonville , Tampa

Skip to content Skip to footer

Notifications

The UPS Store

Part of UPS

The UPS Store reviews

Compare reviews

3.5

51% would recommend to a friend

(3,138 total reviews)

Tim Davis

48% approve of CEO

44% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,138 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Oct 30, 2018

Warning to potential owners in Florida

Owner-operator

Recommend

CEO approval

Business Outlook

Pros

Good opportunity to establish ongoing customer relationships. Diversity of revenue streams helps to equalize sales peaks and valleys.

Cons

You can't count on the franchise area office in Florida to provide any assistance to new franchisees. It seems as though their motto is "You Owe Us; We Don't Owe You Anything," even though they take a good chunk of your monthly royalty fee. Further, our experience with the local organization when we sold the business in early 2018 was that, after more than 10 months, we cannot get a final accounting of disbursements and ending balance in the escrow account which was withheld from us and, technically, is our money not theirs. Regrettably, we could not recommend buying a franchise in Florida.

3.0

Jan 15, 2018

It's Hard to Write a Review for The UPS Store

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Each store is independently owned, so you might get a really good manager

Cons

Each store is independently owned, so you might get a really bad manager; clientele, overall, is pushy, impatient, and demanding (not unlike the clientele for most other customer service jobs); POS, MBM, CMS and all the other software you have to use on a daily basis is difficult to navigate, and tech support is terrible; quarterly corporate visits are a waste of the store's time and money (representatives are rude and mostly unhelpful)

1.0

Jun 7, 2017

Information Security

Information security analyst

Recommend

CEO approval

Business Outlook

Pros

Some very competent and professional technologies employees!

Cons

If the VP of Technology is there upon time of employment steer clear as the are going through a mass exodus of people because of her. I witnessed 15 very competent individuals leave. Some had been there 15+ years. Be wary of deceptive hiring practices and an knowledgeable HR staff when it comes to terminations!

Viewing 1 - 3 of 3,138 Reviews

Top companies for "Compensation and Benefits" near you

Johnson/Anderson and Associates

4.0★Compensation & Benefits

RG Engineering

3.9★Compensation & Benefits

Sign Zone

5.0★Compensation & Benefits

Jobs at The UPS Store

Part-Time Center Associate

Part-Time Center Associate 7346

Part-Time Center Associate 4331

Part-Time Center Associate 5455

Full-Time Center Associate