Pros
Remote work opportunity is truly the only pro in working for this company. Maybe a handful of friendly coworkers, too.
Cons
POOR LOAD BALANCING: We were told that the team leads would be distributing loans to keep everyone's workload balanced. Encompass apparently also had an auto-assigner to get loans into our pipeline without the team lead manually doing that. However, this was not the case during my time here. There were times where one team member would have less than 30 loans to work with while another had 40+. Forget about asking for more loans because our team lead did not do that. POOR WORK/LIFE BALANCE: Say goodbye to the life you know now because with the way they overwork you here, this will be your life from now until you manage to escape. There is a lot of talk in team meetings about how leadership emphasizes having a healthy work/life balance, but gives you all this work that has to be done to meet deadlines. There's a lot of OT that accumulates because of the need to meet deadlines. I get we need to produce and make sales and close loans, but at least walk that talk. SUB-PAR TRAINING: Training consists of screen-sharing with someone for the basics, and then you are on your own. There are no formal classes or learning modules for your area of work. There are also no follow-ups after said "training" to see how you are doing and how you are retaining the knowledge. There is also a glaring lack of job aids for even the basic overall flow of processes or general guidelines for certain products. What *IS* available, however, is OneNote that is very rarely (if that) updated by the team leads themselves. This lack of resources is especially not great for those who are new to the industry and require a little more exposure to the nuances of their roles. NO OPPORTUNITY FOR GROWTH: This ties into the sub-par training in a way, in that after training there is absolutely nothing. Team leads are of very little help, if any. We were encouraged to ask questions ("No question is a stupid question!"), but the attitudes behind the responses were as if those questions were an inconvenience. Ask too many questions, they will surely put you on a "list" of sorts. So sorry for trying to ensure we're doing the correct thing! As far as career growth, you would need to already be BFFs with someone higher up or personally know someone to be promoted or hired in a great-paying position. There were no 1:1's/annual reviews about performances, even if you were performing poorly, so there was no way to truly gauge yourself. Long-term employment is not a thing here EXCEPT for those related to the folks in leadership. "FAMILY" CULTURE IS A JOKE: Well, let's say this. This whole company is basically one actual family running the show. You have to know someone to get in and/or get promoted. There was a good amount of gossiping and cattiness, especially amongst leadership. The idea of family is that we encourage each other and enable each other to do more and BE more; we take care of each other and help each other when we see someone struggling. If your idea of a family is the same and you want these same things from your employer, look somewhere else.
