Is Union Square Hospitality Group a good company to work for?

Union Square Hospitality Group has an overall rating of 3.8 out of 5, based on over 279 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 62% of employees would recommend working at Union Square Hospitality Group to a friend and 64% have a positive outlook for the business. The best reviews about Union Square Hospitality Group have been left by employees working as Manager , Bartender and Line Cook .

Does Union Square Hospitality Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Union Square Hospitality Group employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Union Square Hospitality Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Union Square Hospitality Group?

62% of Union Square Hospitality Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Union Square Hospitality Group 3.5 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Union Square Hospitality Group?

Server (27) , Bartender (15) , Line Cook (12) , Manager (11) , Server/Waiter (10) , Captain (8) , Host (7) , Intern (6) , Pastry Cook (5) , Server Assistant (4) , Sous Chef (4) , Barista (3) , Food Server (3) , Intern - Hourly (3) , Porter (3)

What are the pros of working at Union Square Hospitality Group according to real employee reviews?

"The benefits are great and available to all." ((in 34 reviews)); "Great Culture and history to learn from" ((in 20 reviews)); "Great values and people." ((in 11 reviews)); "Great coworkers" ((in 8 reviews)); "Great team and people to work with." ((in 7 reviews))

What are the cons of working at Union Square Hospitality Group according to real employee reviews?

"low pay compared to other companies" ((in 12 reviews)); "Long hours and frustrating clientele." ((in 12 reviews)); "managers are inexperienced and clearly do not have mentors teaching them" ((in 6 reviews)); "No work life balance avaible" ((in 6 reviews)); "Normal restaurant negatives, long hours, late nights" ((in 5 reviews))

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Union Square Hospitality Group

Union Square Hospitality Group reviews

3.8

62% would recommend to a friend

(256 total reviews)

CHIP WADE

70% approve of CEO

64% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Compensation and benefits

4.0

Culture & values

4.0

Career opportunities

3.7

Senior management

3.5

Work/Life balance

Union Square Hospitality Group has an employee rating of 3.8 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Union Square Hospitality Group employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

256 reviews

3.0

Jul 3, 2016

Better for those with "fairer tones".

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The team is great. The best team I've ever worked with. Everyone was like family.

Cons

Before I left, 6 people were promoted in my face. 3 of tthem I trained. 5 of them came after me. And they were all white or lightskinned Spanish. Darker toned people don't get promoted.

2.0

Sep 21, 2018

Stay true to your values

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Danny Meyer's philosophy of Enlightened Hospitality, as described in his book Setting the Table, is powerful and should be both learned and practiced no matter what industry one works in.

Cons

- Very little opportunity for growth. Management will keep you in your role as long as possible at the lowest possible pay grade. - Uninspiring work with no incentive structure. Be prepared to ask for a raise/promotion. - Divided work environment. There are clear barriers between levels and roles which leaves certain employees to feel disconnected and disengaged.

2.0

Jul 8, 2018

Underwhelming

Server

Recommend

CEO approval

Business Outlook

Pros

Good people on staff (those who don’t quit) Good insight into different aspects of service and restaurants

Cons

Many..... the low pay is at the top, this is something the the company will never acknowledge unfortunately. The amount of work and effort expected vs the amount of money you bring home (especially when you see your check average) should immediately turn away any perspective employee. Disorganized communication between management and front of house. Staff are generally working excessive double shifts due to an incredible turnover rate. Hospitality Included aka Revenue Share does not work.

Viewing 1 - 3 of 256 Reviews

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Union Square Hospitality Group

Union Square Hospitality Group reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Better for those with "fairer tones".

Stay true to your values

Underwhelming

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