iCIMS reviews

3.2

51% would recommend to a friend

(792 total reviews)
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Jason Edelboim

58% approve of CEO

30% positive business outlook

iCIMS has an employee rating of 3.2 out of 5 stars, based on 792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iCIMS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

792 reviews
2.0
Apr 21, 2020

Very Poor Lay Off Execution

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people who worked here were awesome. My teams felt like families and a lot of the connections I made exist beyond my employment.

Cons

Acquired by the Private Equity Firm Vista and things started to go downhill. I would like to believe I was one of the more hopefully people who thought things wouldn't be too bad once Vista hopped on board but I soon realized I was sadly mistaken. Since iCIMS was acquired by Vista the culture felt it began to go downhill. Soon the focus was not about building something 'bug free' or 'easy to use' but on making sure things were released ASAP; whether the product was bug free was something we would worry about "after release". To make things worse, a plan was set in place to get rid of all test engineers within the company. They wanted to turn these TE's into "Software Engineers" and developers when in-turn expected to begin UI testing as well. This, unfortunately, called for many people well into their careers to consider changing their own career path. While I stayed optimistic about this career change, a year later I was informed we want to move testing off-shore. This product already had enough issues while being tested internally, by the people who know it the best. I can't imagine how many issues will result from this off-shore testing... All in all, I loved working for this company for the last few years but was unfortunately met with the sad reality of private equity - soon became about reducing unnecessary expenses and streamlining our business to improve profit/expense ratios, but in theory, the human component suffered tremendously.

3.0
Apr 28, 2020

New CEO lacks empathy

Recommend
CEO approval
Business Outlook

Pros

There have been many opportunities for me to further my career in my time at iCIMS

Cons

Steve Lucas is making me question whether the culture we've built will be thrown by the wayside. He has shown no empathy or authenticity in his handling of layoffs. How tone deaf is it to have a company wide meeting about how excited and optimistic you are for the "short term future" the day after a surprise round of layoffs that you didn't even acknowledge was happening at the time? People are processing a surprise attack on their community and grieving and this guy could best be described as "peppy". This man is not a leader.

1.0
Apr 18, 2020
Recommend
CEO approval
Business Outlook

Pros

I'm happy I haven't been fired yet like many of the other senior staff. The only reason you're seeing positive reviews right now is because my friends who were fired don't want to lose their pension by telling the truth on here. iCIMS is located in a beautiful building none of us are allowed to work in right now. If you are related to someone in the executive suite great news! iCIMS is hiring. They give away free diet sodas and sometimes pizza as they work individual contributors to death while blaming them for the leadership failures that have crippled the company. The entire executive team is brand new and so is their focus. It used to be about helping people and providing the best service. Now, it's only about profit and annual recurring revenue. The people who started the company have cashed out. That is a pro for them for sure.

Cons

We should have seen the writing on the wall when the new CEO gave the entire staff new backpacks on his first day, but who could have predicted that less than two months later he'd be firing over 10% of the 1000 person staff? Maybe ironic isn't the word to describe it, but earlier this year executive leadership promised us that they would be working on employee retention as a main focus in 2020 because it was so expensive when even a single person leaves the company. Firing some of the most passionate, knowledgeable and hardworking people who have been with the company for many years, seems contrary to that goal. Corona virus definitely impacted the business, but management was telling everyone how much more productive we were while working from home. We were working extra hours to win new business and adding to our pipeline by promising the best customer experience and a newly redesigned interface. Then the UI developers and customer service reps were eliminated in bulk. If you want to work for a company that expect 100% devotion and loyalty from you, while showing you none, then this is the place for you. If you're great at making more money for the venture capitalists by any means necessary, sign up and maybe win yourself a trip in the short term. Just don't plan to be here very long. They don't want people who know too much or have too much history with the company. It's a shame. They used to be a scrappy underdog with superior ingenuity, heart, and intelligence. Now, the shiny red apple exterior hides the rotten core within, spoiled by greed.

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Glassdoor has 865 iCIMS reviews submitted anonymously by iCIMS employees. Read employee reviews and ratings on Glassdoor to decide if iCIMS is right for you.