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Learning, Growing, and Thriving in a Supportive Workplace: Over three years ago, I took a leap of faith, leaving the oilfield to apply for a work-from-home opportunity. Looking back, it was one of the best decisions I’ve ever made. This role has been an incredible learning journey, expanding my knowledge in payroll, HR, and client communication. Beyond the technical skills, it has helped me grow both personally and professionally. The work environment here is unmatched—leadership is supportive, and there’s a true understanding of work-life balance. Everyone is always willing to lend a hand or offer feedback that pushes me to be better. It's the perfect blend of encouragement and challenge, and I couldn’t be more grateful! - Valerie Cerda
Exciting News: Connexus Resource Group Expands with the Acquisition of Active TeleSource We are pleased to announce that Connexus Resource Group has acquired Active TeleSource, Inc. (ATI), a respected provider of customer service solutions specializing in the utilities industry. This strategic move allows us to expand our expertise, enhance our service offerings, and create new opportunities for both our employees and clients. With this acquisition, we are strengthening our position as a leader in customer experience solutions. Active TeleSource has a long-standing reputation for excellence in regulated utility customer care, and we are excited to integrate their talented team into our organization. This growth means more opportunities for professional development, a broader reach across industries, and a continued commitment to delivering outstanding service. As we move forward together, we remain focused on innovation, collaboration, and excellence in everything we do. We look forward to this new chapter and to welcoming the Active TeleSource team to Connexus Resource Group.
Making a Difference: ROI CX Solutions and Connexus Resource Group in Action At ROI CX Solutions and Connexus Resource Group, our mission is rooted in creating meaningful impact for both our clients and the communities we serve. Recently, our dedicated teams played a pivotal role in assisting those affected by Hurricanes Milton and Helene. By processing insurance notification claims with urgency and precision, we’ve helped countless families take the first step toward rebuilding their homes and lives after devastating losses. Our commitment to community resilience is not new. During the COVID-19 pandemic, we spearheaded initiatives that directly impacted renters in need. Partnering with federal programs, we successfully facilitated the distribution of over $1 billion in aid to ensure renters affected by the pandemic could maintain secure housing during uncertain times. This work exemplifies our core values: service, empathy, and excellence. We are incredibly proud of our team members who continue to make a lasting difference in the lives of those we serve. At ROI CX Solutions and Connexus Resource Group, we remain dedicated to supporting communities during their times of greatest need, one solution at a time. Join us as we strive to deliver results that matter and transform challenges into opportunities for hope and renewal.
Huge congratulations to our incredible recruiting team for winning the LIFT award for being a leading innovator in talent acquisition! Your dedication to excellence and ability to adapt and thrive, even in challenging times, has truly set us apart. This award is a testament to the hard work, resilience, and innovative spirit that drives us forward. I couldn’t be prouder to lead such a talented group that continually shapes the future of our company. Let’s keep pushing the boundaries of what’s possible! #TeamExcellence #TalentInnovation #ProudDirector -Matthew Allen
Meet Jenn: Our Admin Superstar! 🌟 Jenn can do it all! Whether it's providing top-notch customer service, assisting employees with their questions, or jumping on the phones when things get busy, Jenn is always there to lend a hand. Her unwavering support for our admin team is nothing short of amazing. From handling employment verifications to submitting payroll and everything in between, Jenn seamlessly manages it all. We truly couldn't function without her! Thank you, Jenn, for your dedication and hard work. You make our team stronger every day! 💪✨ "She supports our admin team without hesitation. We couldn't function without her!" - Brandi from the Admin team
Celebrating Our Viapath Team! 🌟 Our Viapath team has navigated a significant transformation, demonstrating remarkable resilience and adaptability through numerous changes. Initially, we focused solely on handling calls from Michigan. However, our consistent reliability and dedication have earned us the company's trust, leading to an expanded role that now includes managing calls from additional facilities and working with a new platform. In addition to these new responsibilities, our team has embraced a variety of critical tasks. We have taken on more back-office work, stepped into supervisory and mentor roles, and are actively involved in conducting Quality Assurance (QA) reviews and training sessions. These added duties underscore the confidence that Viapath has in our team's capabilities. Thanks to this growth, we are able to add more helpful team members to our Viapath account, further enhancing our capacity to deliver excellent service. Special recognition goes to the Viapath team for their exceptional contributions and commitment to excellence. The fact that Viapath has entrusted us with these additional responsibilities highlights our proven reliability and dependability. We are proud of our team's achievements and look forward to continuing to exceed expectations.
Meet Jenna: Our Road Scholar Campaign Hero! 🚀 Jenna is a vital part of our "Advisor Assistance Line," guiding inbound advisors through various questions and solving complex problems swiftly and effectively. Her exceptional qualities make her an invaluable member of our team: 🌟 Problem Solving: Jenna excels at finding solutions collaboratively, guiding advisors through navigation, and utilizing all available resources. 🌟 Kindness: Advisors often commend Jenna for being their hero, with her calm and reassuring voice helping them through their day. 🌟 Empathy: Jenna demonstrates a genuine understanding and compassion towards advisors' challenges, always putting herself in their shoes to understand their point of view. 🌟 Personalization: She genuinely cares about everyone around her, engaging in meaningful conversations with peers, getting to know them on a deeper level, and building lasting bonds. Thank you, Jenna, for your unwavering dedication and the positive impact you bring to our team every day! 🌟💼 From her lead, Molly: "Having Jenna on my team has made my Connexus journey such a special one. She brightens everyone's day with her positive attitude. She is genuine, kind and honest in everything she does. Witnessing her growth has been incredible!"
🌟 Exciting News for Our Team! Introducing PerkSpot - Your Exclusive Discount Program! 🌟 We are thrilled to announce the launch of our brand-new company discount program, PerkSpot! At Connexus, we believe in enriching the lives of our employees both inside and outside the workplace. PerkSpot is our latest initiative to make your life even more rewarding. What is PerkSpot? PerkSpot is your passport to incredible discounts on thousands of products and services nationwide. From dining and entertainment to shopping and travel, PerkSpot offers savings that truly make a difference in your daily life. With this exclusive program, you can enjoy discounts at some of the most popular retailers and service providers across the country. Why PerkSpot? • Unbeatable Savings: Save money on everyday expenses and special treats, allowing you to make the most of your hard-earned income. • Extensive Network: Access discounts at a wide range of businesses, ensuring there's something for everyone. • Easy-to-Use Platform: Navigate PerkSpot effortlessly with its user-friendly interface, making savings just a click away. • Personalized Experience: Tailor your discounts to your preferences and interests, guaranteeing that you find the deals that matter most to you. How to Get Started: Getting started with PerkSpot is a breeze! Simply sign up using your company email address, and you'll gain instant access to the platform's treasure trove of discounts.
We're excited to announce a new partnership with the Home Depot and our company! We were selected to help support their Online Customer Care team, with agents being hired in the US and Mexico. The Home Depot has a STRONG employee culture, focused on Respect, Taking Care of People, and Exceptional Customer Service. We know that our company values will match well with the Home Depot. Stay tuned as we start to hire for the Home Depot.
Meet Angela, she started her career at Connexus as an agent doing things on several projects, ranging from selling phones to helping customers purchase suits. As she grew her skillset, she also grew her role in the company, moving from agent to team lead, to coach, and is now an Account Manager! Recently, her team created a thank you video recognizing Angela for the leadership she has provided to her team. Angela has helped lead her account to the highest sales conversion rates in company history! Kudos to Angela and her team! We LOVE seeing agents recognizing their leaders. Angela is also BIG on recognizing her agents for the great things they do!
