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We just disclosed our Q4FY25 and full year FY25 results and its safe to say we’ve had quite a landmark year! From hitting a USD 1Bn annualized revenue run-rate, to six consecutive quarters of sequential revenue growth and securing significant large deals. From 43 new logos to 200,000 digital learning hours. From the highest ACV intake ever in a year to UnBPO™ – #WeMadeItHappen. Here’s a snapshot: Financial Performance: Q4 1. Revenues at ₹ 21,615 million (US$ 250 million), up 29.4% YoY 2. EBIT at ₹ 2,422 million or 11.2% of revenues, up 32.4% YoY 3. Profit After Tax (PAT) at ₹ 1,607 million or 7.4% of revenue, up 22.6%* YoY FY25: 4. Revenues at ₹ 79,803 million (US$ 944 million), up 25.9% YoY 5. EBIT at ₹ 8,806 million or 11.0% of revenues, up 26.5% YoY 6. Profit After Tax (PAT) at ₹ 5,945 million or 7.4% of revenues, up 21.7%* YoY People Performance: 1. Total headcount of 34,651; FY25 net additions stood at 6,711; Offshore and nearshore hires constituted 80% of our additions, aligned with evolving delivery models 2. Over 200,000 digital learning hours delivered in FY25 across GenAI, automation, and domain-specific capabilities. 2,500+ internal moves were facilitated under our "Internal Seeding" initiative 3. Trailing 12-month attrition rate declined to 29.8% in Q4 Guidance: 1. FY26 constant currency revenue growth guidance at 12%-15% 2. FY26 operating margins to be in the 11.25-12% range Read more: https://lnkd.in/d-4475Wn
📢 What’s it like to be a #FirstsourceWoman? We asked Emma Tocker-Booth, our Communications Manager. With eight years of experience in both corporate and non-profit sectors, Emma is a master of impactful messaging and building strong stakeholder relationships. She shares, “Effective communication is about more than just messaging—it’s about driving change, amplifying diverse voices, and creating spaces for everyone to thrive.” Emma is paving the way for stronger, more inclusive communication strategies that champion equity, diversity, and inclusion.
At Firstsource, REACCH acts as our north star, helping us stay agile and customer-focused as we create value in a fast-paced and digital-first world. These values drive our work ethic, fueling sustainable growth and transformation. R for Risk-Taking – is the spark that ignites personal and professional breakthroughs. It’s about stepping outside your comfort zone, embracing uncertainty, and discovering your true potential. Meet sherramae tisoy, our Team Executive based in Cebu, in the Philippines, who embodies risk-taking by pushing past fear and embracing growth. With the right mindset and a supportive environment, she turned hesitation into confidence — and challenges into opportunities.
What happens when you trade familiarity for growth? Aisling Ferry, our Employee Experience Specialist, based in UK, found out - when she made the bold move from a customer-facing role to a completely new challenge in HR. She leaned into learning, embraced the unknown, and with the help of Wings Within, our internal mobility program, stepped confidently into a whole new space. Backed by the support of her managers—both past and present—and armed with training and guidance, she flourished. Her message: “I challenged my comfort zone and loved it. You can too!” Because growth starts with one brave step.
We couldn’t be prouder of our colleagues at Ascensos, a Firstsource company, who are stepping up for the The Kiltwalk 2025 in support of Make-A-Wish® UK. Every step they take brings us closer to a brighter future for those in need. Let’s cheer them on as they continue to make a difference! 💙
Half a world apart. One shared purpose. From Hyderabad, India to Melbourne, Australia, our #Firstsourcers came together through creativity, compassion, and community to mark Women’s History Month in the most meaningful way. ~100 #SourceOfGood Champions. ~140 hours of creativity. ~70 women empowered. In Hyderabad, our volunteers teamed up with Nirmaan Organization to paint reusable cloth bags—supporting women’s livelihoods and championing sustainability. In Melbourne, our team picked up the brush—hosting a three-day painting initiative that carried forward the same message of empowerment and environmental responsibility. Though thousands of miles apart, our hearts were aligned—proving that when we create with intention, we inspire change without borders. Art with heart. Action with impact. We Make It Happen.
What if healthcare operations’ biggest constraints weren't constraints at all? GenAI Super-Powered BPaaS isn't just improving processes - it's reimagining what is possible. Yesterday's audacious goals are becoming today's starting points. Health plans are shifting from "How do we improve?" to "What can't we achieve?" as they create self-optimizing ecosystems that think, learn, and evolve autonomously. Discover how GenAI Super-Powered BPaaS is expanding the “art of the possible” in our visionary blog from our guest experts Ankur Verma, Vice President and Vivek Kumar, Practice Director, Everest Group: https://lnkd.in/d-MN4p9C
At the ET NOW TechNext Summit & Awards 2025, Hasit Trivedi, our Chief Digital & AI Officer, laid out a bold vision: 𝐀𝐈’𝐬 𝐧𝐞𝐱𝐭 𝐟𝐫𝐨𝐧𝐭𝐢𝐞𝐫 𝐢𝐬𝐧’𝐭 𝐣𝐮𝐬𝐭 𝐚𝐛𝐨𝐮𝐭 𝐦𝐚𝐭𝐡 – 𝐢𝐭’𝐬 𝐚𝐛𝐨𝐮𝐭 𝐛𝐢𝐨𝐥𝐨𝐠𝐲. Today, AI is driven by math—algorithms, probabilities, and patterns. But the next leap? Bio-inspired intelligence—machines that don’t just compute, but learn, evolve, and adapt like us. Imagine AI that processes information like the human brain, responding to context, intuition, and experience. This shift isn’t just about technology, it’s about reshaping industries, accelerating innovation, and transforming human-AI collaboration. But as AI becomes more powerful, the real challenge is ensuring it evolves responsibly. That’s why Firstsource #relAI is at the forefront driving responsible digital transformation for smarter and faster business results. Discover more: https://lnkd.in/dJ3XTxGg
𝟭𝟯𝟰 #𝗦𝗼𝘂𝗿𝗰𝗲𝗢𝗳𝗚𝗼𝗼𝗱 𝗖𝗵𝗮𝗺𝗽𝗶𝗼𝗻𝘀 𝟮𝟬𝟵 𝗵𝗼𝘂𝗿𝘀 𝗼𝗳 𝗶𝗺𝗽𝗮𝗰𝘁 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝘀𝗮𝗳𝗲𝗿 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝗶𝗲𝘀 …its takes only a few #Firstsourcers to create that kind of impact. Our Hyderabad team came together to enable two powerful awareness sessions: 🚗𝗥𝗼𝗮𝗱 𝗦𝗮𝗳𝗲𝘁𝘆 𝗔𝘄𝗮𝗿𝗲𝗻𝗲𝘀𝘀 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 – Conducted by Nirmaan Organization, this session emphasized safe driving practices, defensive driving techniques, and road etiquette. With interactive discussions and 20+ video demonstrations, volunteers gained valuable insights to make our roads safer for everyone. 💓 𝗖𝗣𝗥 & 𝗘𝗺𝗲𝗿𝗴𝗲𝗻𝗰𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 – In life-threatening situations, timely action can save lives. 30 dedicated volunteers underwent hands-on training with medical experts, learning essential emergency response skills like CPR, handling trauma, seizures, fractures, burns, and more. A huge shoutout to our volunteers for stepping up with such passion and commitment! Together, we are driving change and ensuring a safer, healthier community for all.
We celebrate growth, ambition, and the power of opportunity at Firstsource. #WingsWithin, our internal mobility program, is all about empowering our people to take that next step, chase their goals, and shape their own success stories. Senthilnathan Raghu’s journey is proof that when talent meets the right platform, careers don’t just grow—they soar! Here’s to endless possibilities and the incredible #Firstsourcers making them happen every day.
