Check out your Company Bowl for anonymous work chats.
The world of communications has changed drastically due to advances in technology. If you want to be available to a wider audience, you must be available to attend to customers’ needs across different channels. “To be able to manage multiple channels easily while offering a consistent experience across all of them, an omni-digital approach is needed.“
It takes more than products now to be patronized as a business. What people find most important now is customer service and value added services that they would not typically find. “Stores must go well beyond the product, beyond the transaction. They must become places to eat, play, work, discover, learn and even rent stuff.”
RingCentral is looking twice as strong based on Q1 2019 report. Some key highlights of our Q1 results include: - Total revenue increased 34% year over year to $201 million. - Software subscriptions revenue increased 33% year over year to $183 million. - Annualised Exit Monthly Recurring Subscriptions (ARR) increased 32% year over year to $777 million. - RingCentral Office® ARR increased 36% year over year to $694 million. - Mid-market and Enterprise ARR increased 70% year over year to $346 million. - Enterprise ARR increased 95% year over year to $200 million. - Channel ARR increased 75% year over year to $203 million.
In this article, Irina Kirnos talks about the workplace of the new age. Communication is now made easy thanks to remarkable advances in technology. “Solutions like RingCentral Global Office ensure that people can remain securely connected to their workforce regardless of where their personal or professional life takes them.”
Catch the RingCentral seminars we are holding at the UC Expo in London on May 15 and 16 and get a chance to win an iPad Pro! Learn about different ways to grow your business, leverage unified communications and collaboration tools and engage your customers. “Our stand will be showcasing how businesses can avoid wasting valuable time navigating between apps with smarter collaboration and communication solutions. “
If you are managing remote teams, this read is perfect for you. Irina Kirnos shares helpful tips on how you could manage your remote teams better. “Although many businesses have yet to create the perfect remote working experience for their employees, it’s becoming increasingly easy to empower a modern and dispersed workforce. All you need is the right tools, the correct attitude, and commitment to a few fundamental principles.”
RingCentral is now the a partner of Oakland A’s! “The partnership will give the A’s access to our differentiated open cloud communications platform that integrates voice, video, and team messaging, to enhance fan engagement and improve productivity across the organization.”
Indeed, video is the new way of communicating and engaging with partners and customer. “With video stream, it’s possible to engage in more immersive conversations, complete with visual context”. Read more about the future of communications in this article by Bobby Howe.
This article by Andrew Gaffney talks about how personalising the customer experience create a positive attitude in business-customer relationships. “Personalisation takes many forms. What retailers typically call personalisation involves tailoring sales and marketing communications and shopping experiences to a shopper’s individual tastes and preferences.”
RingCentral returns to the 2019 Call & Contact Centre Expo to showcase the latest technologies and solutions that increase collaboration and productivity in the workplace. “This year, we’ll be returning with a theme focused on customer engagement in the digital era, and what our contact centre portfolio can do to transform your current strategy.”
