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Tech companies are now exploring artificial intelligence and self-servicing systems to adapt to the demands of our changing world. "Chatbots can provide a more efficient and cost-effective support solution for companies while accommodating the public’s growing appetite for simplified self-service, but do they actually result in a positive customer experience?" Find out in this article written by Shaun Spivak.
Transform the way you do business by capitalising on digital advancements. Collaborative communication systems allow you to do much more to keep both your employees and customers engaged. This article by Melinda Stoker discuss in detail how a user-friendly solution “enable mobile, distributed teams to communicate and collaborate in their mode of choice, on any device, from wherever they may be. Only cloud can deliver on these expectations.”
Robert Murphy talks about how businesses need to adapt to the changing trend of the workplace. As he wrote: “Today’s digital workplace is creating closer bonds between employees, customers, and partners, which means teams not only need to communicate and collaborate internally, but also with those outside of the organization—across devices and platforms.” http://glassdoor.com/slink.htm?key=vQNWq
Looking for the trends of tomorrow's digital workplace? Read this insightful entry by Robert Murphy featuring points of discussion expressed by executives from Box, Built.io, DocuSign, and Zenefits during ConnectCentral2017.
Find out the trend and future of unified communications in this article by Daniel Yin. Here’s an excerpt for you. Click on the link to read more. “Without a doubt, the rise of cloud technology has been the single most important development in business communications over the last decade with a reach that covers (to name a few) telephony, infrastructure, security, platform development, and, for the purposes of this article, unified communications.”
RingCentral gives Porch much more functionality including omni-channel contact centre, web and video conferencing and on-the-go collaboration capability using RingCentral mobile apps. As Sean Parson, Salesforce Administrator at Porch, put it: “RingCentral’s CRM integration with Salesforce has been a game-changer for our business, as we’re now able to optimize customer engagement and workforce productivity—all from within a single solution.”
Cloud communications and collaboration are changing the future as we know it. In this post, Daniel Yin describes how users today not only are looking for quality but added functionality to systems and services. As he mentioned, while no technology will quite replace being face to face, each new technology brings us closer and adds more value through increased ease of use and productivity.
