Check out your Company Bowl for anonymous work chats.
Google and RingCentral join forces to enhance the customer service experience in contact centers through AI. “AI holds a lot of promise in addressing customer needs faster and helping agents get to customer resolution quickly,” said Jim Dvorkin, Senior Vice President, Contact Centers, at RingCentral. “
RingCentral’s messaging application, Glip, named by TMC as Unified Communications Product of the year 2018. “RingCentral Glip provides, a single platform that empowers workers to more effectively communicate and collaborate.” Putting an end to the chaos of communicating with virtual teams.
Read Max Ball’s article on how cloud communications change the way contact centers do business. “CCaaS solutions are designed to be customer-centric, and they continue to evolve to fit the way people work and communicate today.”
RingCentral accepted the award for ‘Best VoIP Innovation’ and won the ‘Best Multi-national Solution’ award at the 10th annual Internet Telephony Service Providers' Association (ITSPA) Awards. Daniel Yin, Head of Product Management for RingCentral in EMEA collected the awards and said, “We would like to thank the ITSPA judges for their consideration and several customers who provided testimonials and case studies in support of our entries. Recognition for our achievements is always gratefully received and we will continue to ensure that innovation is at the core of our platform and all the services we provide worldwide.”
In the words of John Marlow, Chief Administrative Officer, RingCentral, “Being named a top employer in both the San Francisco Bay Area as well as the Denver region speaks to the commitment and investments we have made in our people and the successful work environment and culture we are cultivating at RingCentral.”
Check out how an agile system is changing the retail business as we know it. “Cloud communication solutions are designed to give companies plenty of reliability through consistent uptime and quality management. This means that you can rest assured that your team members will always have a way to connect with their colleagues when they’re in need of help or support.”
“A collaborative contact centre allows agents to access useful resources and files during customer conversations, so that they can adjust their efforts according to industry practices.” Read more about how a collaborative communication system could level up the way contact centres do business.
Sunny Dhami share insights on communication strategy planning. Out of all the communication systems available at your disposal, which one should you select? To quote a tip he had shared in his article: “Starting with the end user and working back from there, is one of the best ways to assess which communications and collaboration tool will work best for the business.”
“A culture of innovation demands the recognition of talent, making people feel like they matter, and giving them tools that help them succeed.” Kira Makagon, shares about empowering today’s workforce. Learn about ways on how to keep your employees engaged and motivated to run your business to success.
“New technology can be daunting, and not everyone in your business will have had the privilege of growing up in a society where IM, video calling, smartphones, and tablets are just a part of everyday life.” Let your employees reap the benefits of today’s technologies by reading this informational article on Unified Communications by Daniel Yin.
