The interview first starts with a screening by a recruiter. They ask you questions about your past jobs and about why you want to work for 1-800 CONTACTS. If you pass that they bring you in for an interview and a basic computer skills test. If you don't know the basics of computers (using the internet etc.) don't go. They use behavioral interviewing techniques. During the interview portion the recruiter asks you about past work experiences. You have to be specific like what the situation was, what actions you took in detail and the result. Think of examples before you go on customer service, learning new things, etc. It's hard to BS these answers. If you pass the recruiter interview they have you meet with a Manager who asks you similar questions. The process is quick and fairly easy and everyone is really nice. They also gave me a tour of the building and the cafe and gym- Awesome! They actually offered me the job about a day later and asked me what hours during a specific time slot I would want to work after training. ( scheduled was 2 to 11pm) but they also have morning shifts. Oh and they do do a background and electronic I-9. A friend didn't disclose he had a marijuana possession conviction so he got booted for 6 months because he didn't write it down. Also, we had a girl termed during training cause she was using a fake social security #. (she told me this but not sure if that was the real reason)