Support.com Remote Service Technician interview questions

Applied online. Set up a phone interview time. Received an email asking for me to screenshot speedtest.net and take a snapshot on my computer using the program Speccy to prove that my computer meets their requirements. They called on time. The interview last 30 minutes. My interviewer was very nice, we laughed and cracked jokes. I was asked customer service questions mixed with tech questions. I haven't heard back because I just interviewed today.

The link for the job was shared by my friend. I applied online for Remote Services Technician post. Made login and inserted including all educational and experience background. Once the information was submitted, there was a technical test which was related to simple basic computer knowledge and two flow diagrams which needed to be interpreted and answer the question and which was easy and they gave 23 minutes to complete it. When the technical test is passed, they gave you the option to selected the interview dates and time slots which suits you best and when it is done, interview is scheduled on phone. It takes hardly 45 minutes to complete the whole process. Finally after the interview is completed, he said I does not match the specifications they require but asked are you willing to upgrade if we hire you. And also continued We have all of the information we need at this time. You will be contacted regarding the next steps if you are moved forward in the process. Overall, interview went fine, the interviewer was very nice.