Consumer Cellular Customer Service Representative CSR reviews

2.1

36% would recommend to a friend

(44 total reviews)

Ed Evans

30% approve of CEO

28% positive business outlook

Customer Service Representative (CSR) employees have rated Consumer Cellular with 2.1 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Consumer Cellular is rated 39% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.5 stars).

Reviews by job title

44 reviews
1.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Job is straight forward, role is basic

Cons

Pay is low, lots of stress on employees

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Consumer Cellular Response
3w
Thank you for sharing your feedback and for being part of the Consumer Cellular team. We’re glad to hear that the role feels straightforward and approachable, but we also recognize that supporting customers day in and day out can be stressful at times. We never want our employees to feel like they are carrying that stress alone. Providing support, coaching, and resources to help our teams navigate challenging moments is incredibly important to us, and feedback like yours helps us continue focusing on where we can improve the employee experience. We also understand the importance of competitive pay and ongoing recognition for the meaningful work our CSRs do every day. Thank you again for your honesty and for the care you bring to our customers.
3.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

PNW offices are remote and flexible for working conditions.

Cons

Management will let things slip through the cracks that ultimately end up biting the lower level employees.

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Consumer Cellular Response
1mo
Thank you for taking the time to share your experience and feedback—we truly appreciate it. We’re glad to hear that you have benefited from the flexibility and remote work environment. Creating a workplace that supports our employees’ needs is important to us, and it’s great to see that reflected in your experience. We also take your feedback about follow-through and support very seriously. Ensuring our leaders are consistently engaged, providing clear direction, and helping team members meet their goals is a priority. We know that when communication or follow-up falls short, it can have a real impact, and that’s not the experience we want for our employees. Your insight is valuable and helps us continue to improve how we support our teams and develop our leaders. Thank you again for sharing your perspective, and we wish you all the best in your future endeavors.
3.0
Dec 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Great people Easy work regular hours

Cons

Pay is really low for the amount of work expected of a Tier 1 CSR. At minimum, it should be $18/hr.

Viewing 1 - 3 of 44 Reviews

Glassdoor has 825 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.