Consumer Cellular Customer Service Representative (CSR) II reviews

Thank you for taking the time to share your feedback and for the years you spent supporting our customers. We’re glad to hear that helping customers resolve their issues was a rewarding part of your experience. Our representatives play a critical role in delivering the care and service we strive to provide every day. We also understand that supporting customers can sometimes be challenging, particularly when interactions become difficult. We are committed to creating an environment where our team members feel supported, respected, and equipped to handle tough conversations. This includes ongoing coaching, tools, and leader support, as well as reinforcing expectations around respectful interactions. We also appreciate your suggestions around leadership engagement and spending time on the phones. Staying close to the day-to-day experience of our representatives is important, and feedback like yours helps reinforce the value of that connection. Thank you again for sharing your perspective and for the impact you made while you were here. We wish you all the best!