Is EXL Service a good company to work for?

EXL Service has an overall rating of 3.5 out of 5, based on over 8,371 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at EXL Service to a friend and 61% have a positive outlook for the business. The best reviews about EXL Service have been left by employees working as Analytics Consultant , Lead Assistant Manager and Senior Manager .

Does EXL Service pay their employees well?

According to anonymously submitted Glassdoor reviews, EXL Service employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at EXL Service. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at EXL Service?

61% of EXL Service employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated EXL Service 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at EXL Service?

Business Analyst (548) , Assistant Manager (505) , Consultant (371) , Lead Assistant Manager (333) , Manager (281) , Senior Consultant (251) , Senior Associate (230) , Associate (229) , Senior Business Analyst (197) , Senior Executive (188) , Executive (164) , Senior Manager (163) , Project Manager (143) , Analyst (124) , Customer Service Representative (116)

What are employees saying about EXL Service layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about EXL Service layoffs and their outlook for job security at EXL Service in 2026.

What EXL Service locations have received the highest employee ratings?

Pittsburgh , Denver , Overland Park , Boston , Hartford , Houston

Skip to content Skip to footer

Notifications

EXL Service

EXL Service reviews

3.5

61% would recommend to a friend

(8,138 total reviews)

Rohit Kapoor

78% approve of CEO

61% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.3

Career opportunities

3.1

Senior management

3.0

Compensation and benefits

EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,138 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Nov 29, 2017

Laid Off due to lack of work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working from home. Flexibility on hours worked. Pay was less than the industry standard but it balanced out when you factor no transportation cost, clothing and meals since you are a remote worker.

Cons

Working from home as a remote claims arbitrator seemed to be an ideal job but the work load was dependent upon cases provided to the company from insurance companies in which they have contracts. In less than a year, the workload started to trickle in and EXL was not able to maintain their remote staff. The most devistating part is there was no real notice or preparation for the layoff and the company made promises prior to hiring a group that they forecast an increase in business.

1.0

Sep 19, 2017

Welcome to clown school

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Can't really think of any

Cons

Management beyond stupid. Feast or famine mentality lead to rash, unproductive decisions that are reversed months later. Racist against non Indians and extremely sexist against women. There are employees that are very overworked while others do virtually nothing. Managers lazy and dumb.

2.0

May 22, 2017

Proceed with caution

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It is very relaxed, but not everyone has this luxury. Many of us are forced to compensate for those that take advantage.

Cons

The benefits are not great. Many people who married tend to use their S/O's benefits. Diversity is non-existent. Management is filled with Indian makes and very examples of any other type of nationality. People do not believe in sticking to deadlines here, not even when senior management demands a deliverable! There are meetings for everything.

Viewing 1 - 3 of 8,138 Reviews

Jobs at EXL Service

Premium Insurance Auditor - Remote

Premium Insurance Auditor - Remote