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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(86 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

Reviews by job title

86 reviews

Reviews about "Management"

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4.0
Mar 13, 2026

It’s a good place

Recommend
CEO approval
Business Outlook

Pros

Great management and company culture

Cons

The retention of Fast Starts is not great

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First Command Financial Services Response
2mo
Thank you for taking the time to share your perspective and your positive experience with our company culture and management. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. As you note, the Advisor role can be challenging. However, it also comes with many opportunities. Our Advisors go through an extensive training program designed to equip them to succeed as independent contractors. Through the program, Advisors learn how to build and grow their own business, serve new clients, and provide quality, face-to-face financial coaching. The rewards of hard work and dedication are a satisfying career, a company that fully supports you, and the opportunity to help those who serve in their pursuit of lifelong financial security. We appreciate your feedback and thank you for taking the time to share your experience.
2.0
Dec 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Used to be a great company

Cons

Now management does not listen to the employees

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First Command Financial Services Response
4mo
Thank you for sharing your perspective with us. At First Command, we are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated. Encouraging feedback and constructive criticism is part of that commitment. First Command maintains an open-door policy, and we encourage employees to discuss business-related problems with their supervisors or management. Employee surveys and Glassdoor reviews provide us critical insights. We will be sure to make our leadership aware of your concerns so we can continue to improve.
1.0
Sep 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Offer 2 flexible "holiday" days on top of regular ones, offer hybrid work for some depts allowing to work some days at home, esop program is nice, Christmas bonus is a big plus, love on campus lunch companies

Cons

Waaaay too much mandatory overtime, management is horrible (at least in my dept) & no way to hold the accountable, systems/programs are constantly going down where we can't even do our job, a ridiculous amount of completely unnecessary meetings, pay isn't great, they treat tenured employees terribly and new hires with no experience get paid more, resources are severely lacking

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First Command Financial Services Response
8mo
Thank you for taking the time to share your perspective. We appreciate your long tenure and the contributions you've made over the years. We're glad to hear you find value in elements such as our flexible holidays, hybrid work options, ESOP program, and annual bonus—these are just a few of the ways we aim to support our team members. We also recognize that some of the concerns you’ve raised regarding department-specific management practices, system reliability, workload, and compensation equity, are serious and deserve attention. Your feedback has been shared with the appropriate internal teams to ensure these experiences are examined with care and context. While we cannot address individual department issues publicly, we are committed to fostering a work environment where employees feel heard, respected, and valued. If you’d like to share more details confidentially, we encourage you to speak directly with your HR business partner or use our internal feedback channels. Your voice matters, and we thank you again for speaking up.
Viewing 1 - 3 of 86 Reviews

Glassdoor has 631 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.