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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Experience/Sales Advisor reviews

3.2

53% would recommend to a friend

(31 total reviews)
avatar

Ritesh Idnani

Not enough data to show CEO approval

42% positive business outlook

Customer Experience/Sales Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Customer Experience/Sales Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Experience/Sales Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

31 reviews
1.0
Jul 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay was above average for the area.

Cons

Targets set are ridiculous and they keep pushing for higher as people meet then, making it a constant treadmill you never reach the end of. Turnover is really high because people kept leaving for depression and stress.

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Firstsource Solutions Response
1y
Thank you for sharing your experience at Firstsource. We're glad to hear that you found our pay to be above average for the area. However, we're sorry to hear that you felt our targets were too demanding and contributed to stress and high turnover. While we do have high targets to provide the best service possible to our clients, we understand that finding a balance between challenging goals and maintaining employee well-being is essential. Our colleagues play a crucial role in helping us deliver exceptional service to our clients, and we're grateful for their hard work and dedication. We also recognize the importance of providing support for our employees, and we have resources in place to assist those who may be experiencing stress or other challenges. We appreciate your feedback and will take it into consideration as we continually evaluate our practices to ensure a supportive and balanced work environment.
4.0
Apr 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Competitive and motivated. Opportunity for growth

Cons

None for now as I need to have more time with them

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re delighted to hear that you find our environment competitive and motivating, and that you see opportunities for growth within the company.
5.0
Jan 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Engaging, fun place to work. I felt supported and pushed to progress

Cons

Progression to leadership usually requires interim progression first

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re thrilled to hear that you found our workplace engaging and fun, and that you felt supported and motivated to progress. We understand that progression to leadership roles often involves several steps of interim progression. This approach helps ensure that individuals gain the necessary experience and skills before moving into more advanced leadership positions. y offering interim progression opportunities, we aim to prepare employees for leadership roles and ensure they are well-equipped to succeed in these positions
Viewing 1 - 3 of 31 Reviews

Glassdoor has 4,287 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.